Employee Relations Manager

tms; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

tms is seeking an Employee Relations Manager to provide specialist ER expertise and lead case management across disciplinary, grievance, performance management, and absence processes. You will collaborate with HR colleagues to review contracts, policies, and procedures, making informed recommendations.

The role involves managing a complex caseload, delivering investigations, and advising managers on employment practices while ensuring compliance with UK laws and internal policies.

Qualifications

• Experience in managing complex and sensitive employee relations cases.
• In-depth knowledge of UK employment laws and regulations.
• Proven ability to resolve conflicts and mediate.
• Strong investigatory and analytical skills.
• Excellent communication and stakeholder management.
• Ability to maintain confidential records and assess risk.

Responsibilities

• Deliver disciplinary, grievance, and performance management support with absence management.
• Review contracts, policies, and processes; provide recommendations.
• Provide expert advice to managers on disciplinary actions and policy interpretation.
• Lead investigations of HR concerns; deliver conclusions and recommendations.
• Oversee consultations and negotiations ensuring legal compliance.
• Support family-friendly policies and flexible working requests.
• Collaborate with People Partners to plan reasonable adjustments.
• Develop and implement people policies aligned with company values.
• Build partnerships with leaders and Compliance to sustain positive ER practices.
• Deliver ER data insights and trend analysis.
• Provide training on policies and regulations.

Skills

Employee relations

UK employment law

Conflict resolution

Investigative skills

Risk assessment

Communication skills

Data analysis

Confidential records

Stakeholder management

HR software

Education

HR qualification

Employment law knowledge

Tools

HR software

Microsoft Office

Job description

About Us

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.

About Us

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

What Matters The Most

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit tmsw.com.

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

About The Role

As an Employee Relations Manager, you will be responsible for providing specialist Employee Relations expertise as well as leading case management of disciplinary, grievance, performance management, and absence management processes. Your role will involve working in partnership with HR colleagues to review employment contracts, policies, and associated processes, making recommendations.

KEY RESPONSIBILITES

• Deliver consistent and professional services in areas such as disciplinary, grievance, performance management, sickness absence, TUPE transfers, ensuring compliance with policies and legislative requirements


• Manage a complex case load from initiation to resolution


• Conduct thorough and confidential investigations of HR concerns and provide sound conclusions and recommendations


• Provide expert advice to managers on disciplinary actions, policy interpretation, and employment practices


• Oversee consultations and negotiations, ensuring compliance with legal requirements


• Facilitate conflict resolution / mediation


• Support colleagues and line managers through family-friendly policies such as maternity leave, shared parental leave, and flexible working requests


• Collaborate with People Partners to develop plans and agree on reasonable adjustments to support the individual needs of employees


• In partnership with HR colleagues, review, develop and implement people policies that align with the company's values, promote a positive working culture, and are compliant with local laws and regulations


• Build partnerships with business leaders, People Partners and tms Compliance team to develop and sustain positive employee relations practices


• Deliver training (e.g. policy application, employment practices, new regulations) to improve People Partners’ and leader’s effectiveness


• Deliver ER data insights and trends


• Assess and analyse people practices to ensure compliance with employment laws and regulations

Skills And Experience We Would Like You To Have

• Demonstrable experience in managing complex and sensitive employee relations cases


• In-depth knowledge of employment laws and regulation in the UK


• Experience in conflict resolution / mediation


• Strong investigative skills


• Strong risk assessment and management skills


• Excellent communication and interpersonal skills
  
• Strong problem-solving and decision-making abilities


• Solid attention to detail and ability to maintain accurate and confidential records


• Excellent stakeholder management


• Ability to analyse data, identify trends and provide data insights


• Ability to maintain confidentiality and handle sensitive information with tact and discretion


• Proficient in Microsoft Office Suite and HR software

And we'd love you to...

• Qualifications in HR, Employment Law, or related field


• Working knowledge of employment laws and regulations in Germany and France


• Coaching and training skills


• Experience in policy development

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.