Employee Relations Lead — Hybrid, Impactful Casework

Royal Mencap Society; Peterborough; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

32 days holiday

Discounts at leading retailers

Health cash plans

Interest-free loans

Job summary

Mencap is seeking an experienced Assistant Employee Relations Manager to join the People team and deliver a high-quality Employee Relations service across the organisation.

The role combines expert ER guidance with coaching managers, handling sensitive cases and supporting ACAS/EET processes. A minimum of one day per week in the office is expected in this hybrid arrangement, with a strong emphasis on fairness and inclusion.

Qualifications

• CIPD Level 5 qualification or equivalent Employee Relations experience.
• Significant experience handling complex Employee Relations casework.
• Strong knowledge of employment law, ACAS guidance and Employment Tribunal processes.
• Experience supporting ACAS Early Conciliation and Employment Tribunal cases.
• Line management or supervisory experience within an HR or Employee Relations environment.
• Excellent communication and influencing skills.
• Ability to balance competing priorities in a fast-paced environment.
• Sound judgement, resilience and a solution-focused approach.
• Commitment to fairness, inclusion and delivering a high-quality service.

Responsibilities

• Manage and oversee complex Employee Relations cases from start to finish (disciplinary, grievance, capability, attendance).
• Support reorganisations, change programmes and TUPE activities.
• Support Employment Tribunal claims, ACAS Early Conciliation, ET3 prep and evidence gathering.
• Identify organisational risk and provide pragmatic solutions.
• Line manage and develop colleagues within ER team.
• Contribute to policy development and continuous improvement.
• Analyze trends and data for learning opportunities and service improvements.

Skills

Employment law knowledge

ACAS guidance

ACAS/E Tribunal processes

Communication skills

Influencing skills

Analytical skills

Line management

Education

CIPD Level 5 qualification

Tools

Power BI

Workforce analytics

Job description

Mencap is seeking an experienced Assistant Employee Relations Manager to join the People team and deliver a high-quality Employee Relations service across the organisation.

The role combines expert ER guidance with coaching managers, handling sensitive cases and supporting ACAS/EET processes. A minimum of one day per week in the office is expected in this hybrid arrangement, with a strong emphasis on fairness and inclusion.