Employee Relations Case Manager (14 month FTC), ER Central Case Management Team

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Employee Relations Case Manager to join their centralized team in London. This 14-month fixed-term contract offers an exciting opportunity to shape employee experiences through effective case management. You will handle complex cases, ensuring compliance with HR policies while fostering strong relationships with stakeholders. Your analytical skills will be crucial in identifying trends and implementing improvements, making a significant impact on organizational health. If you're passionate about employee relations and want to contribute to a supportive work environment, this role is perfect for you.

Qualifications

• Experience in managing complex ER cases and grievance procedures.
• Strong analytical skills to interpret ER metrics and trends.

Responsibilities

• Manage end-to-end employee relations cases ensuring compliance and fairness.
• Analyze data to identify trends and drive improvements in case management.

Skills

Employee Relations Case Management

Data Analysis

HR Policy Compliance

Stakeholder Management

Education

Bachelor's Degree

CIPD Qualification

Tools

MS Office (Outlook, Excel)

HR Information Systems

Job description

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Employee Relations Case Manager (14 month FTC), ER Central Case Management Team, London

Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

615b1d00f2c3

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The ER Case Manager works as part of the ER Centralized Case Management Team. This team champions a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience, and high-quality case documentation and recording. As a case manager, you will hear cases directly, acting as a decision maker regarding outcomes and next steps. We handle cases that cannot be resolved informally at the site, including those raised by associates (e.g., grievance, ethics line, or executive escalations), as well as cases involving concerns about associates (excluding attendance or performance), such as investigations, disciplinary actions, and appeals if needed.

You will earn the trust of others by forming strong relationships within our network with customers and professional stakeholders (legal/external counsel), enabling effective partnerships and establishing yourself as a trusted advisor. You will support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and employee well-being.

This is a 14-month assignment to cover maternity leave of a team member.

Key job responsibilities

1. Company Culture Steward: Embody and promote Amazon's Leadership Principles, ensuring dignity and respect are central to every employee relations interaction.
2. Organisational Development and Planning: Align ER priorities with business objectives to drive strategic outcomes.
3. Organisational Health: Manage end-to-end employee relations cases, ensuring fair and consistent handling of grievances, disciplinaries, and appeals while maintaining legal compliance. Analyze ER metrics to identify trends, report insights, and implement targeted solutions.
4. PXT Operations: Use HR systems and data for decision-making, ensure data accuracy, identify gaps, and recommend improvements. Share best practices and maintain accurate reporting.
5. Data and Reporting: Strengthen case management reporting through data analysis and dashboards. Identify trends, create action plans, and collaborate with stakeholders to drive improvements.
6. HR Policy and Practices: Maintain legal compliance of HR policies, drive continuous improvement, and partner with PXT to evaluate and implement policy enhancements.

Basic Qualifications

• Bachelor's Degree or equivalent qualification
• Experience in Complex ER Case Management
• Experience managing multiple disciplinary and grievance cases
• Fluent in spoken and written English (C2 level)

Preferred Qualifications

• CIPD qualification
• Good understanding of MS Office tools (Outlook, Excel) and HR information systems