Employee Benefits Team Leader

Lockton Companies; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Lockton Companies seeks an experienced team leader for its newly-established analyst team in London. This role involves managing analysts who support corporate clients with employee benefits, ensuring quality in service delivery and implementation of administrative processes.

Qualifications

• Experience in insurance or intermediary environments.
• Strong customer service skills and ability to build relationships.
• Proficient in Microsoft applications, especially Excel and PowerPoint.

Responsibilities

• Manage a team of analysts and support consultants in client relations.
• Ensure adherence to quality standards and update administration guides.
• Oversee project tracking and maintain client files.

Skills

Customer Service

Critical Thinking

Communication

IT Skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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Lockton is the world’s largest privately held independent insurance broker. Our focus is to provide our customers with the best in risk management, insurance and employee benefits consulting services. The entrepreneurial culture of the business is reflected in empowering associates to act quickly, learn fast and provide the right solutions for their clients.

The opportunity:

Our People Solutions team are looking for an experienced, organised team leader for a newly-established team of analysts based in our London office, a dynamic and fast-paced environment.

The successful candidate will be managing a small team of analysts supporting consultants with the day-to-day needs of our corporate clients and their employee benefits programmes, including private healthcare, group risk, wellbeing and engagement.

As part of your role you will also be tasked with working with senior consultants to map, develop, test and implement new administrative processes, with a focus on quality, consistency and efficiency.

Headline responsibilities:

Managing a team of analysts supporting the development of client relationships, assisting with benefit reviews, administration and client/member queries

• Communicate effectively and professionally, both verbally and in writing to ensure our processes are being adhered to in a consistent manner across the team
• Management of workloads across the analyst team, to ensure volumes of work are fair and manageable, sharing work across the team where necessary
• Facilitate the sharing of ideas across the analyst function, promoting best practice, and ensuring that quality standards are being met
• Support with the implementation of process and system changes
• Identify and support the implementation of process and system changes and monitor the effectiveness of the changes
• Give guidance to analysts in handling errors, problems, complaints and/or disputes
• Ensure process maps and administration guides are accessible and kept up to date
• Annual audit of all administration process; quality checks and ensure adherence
• Delegate responsibility to other analysts where appropriate
• Preparation of client reports, data sets, benchmarking and client presentations
• Assist consultants in tracking project progress and timelines, maintaining client files, populating and maintaining activity trackers.
• Prepare benefit specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
• Ensure compliance requirements and internal controls are fully met
• Oversee delivery of claims and underwriting activity
• Liaising and building ongoing relationships with clients, insurers and internal colleagues
• Manage telephone enquiries from clients, including managing client mailboxes
• Provide daily support to employees/scheme membership, dealing with all enquiries and acting as the main point of contact

The ideal candidate should have:

• Experience working within an insurance or intermediary environment, ideally with a focus on private healthcare and group risk
• Strong customer service skills with the ability to develop sound relationships with team members and external contacts
• Good IT skills. Proficient in all Microsoft applications with a heavy emphasis on Excel and PowerPoint
• Good critical thinker
• Ability to think intuitively, assertively and creatively
• Work well in a fast-paced environment and able to meet and maintain deadlines