Employee Benefits Support Specialist

Prime Appointments Ltd; Norwich; On-site; GBP 25,000 - 36,000; Full time

Job summary

Prime Appointments Ltd in Norwich seeks a proactive Consultant Support professional to deliver administrative and technical support to Employee Services Consultants and Directors. The role focuses on employee benefits, pensions, and group risk administration while maintaining excellent client service.

Applicants should have administration experience in benefits or financial services, strong organisational and IT skills, and a proactive attitude to learning and development within a collaborative

Qualifications

• Previous administration experience, ideally within employee benefits, pensions, group risk or financial services.
• Understanding of pension and group risk administration.
• Excellent organisation, time management and attention to detail.
• Strong communication and IT skills.
• Ability to manage competing priorities and work effectively within a team.
• Proactive attitude with a willingness to learn and develop.

Responsibilities

• Provide administrative support for new and existing employee benefits schemes.
• Maintain accurate client records and compliance documentation.
• Support pension auto-enrolment, pension and group risk administration.
• Manage annual renewals and market reviews.
• Process claims, contributions and scheme payments.
• Prepare client documentation, reports and presentations.
• Liaise with clients, insurers, pension providers and internal teams.
• Coordinate client meetings and follow-up actions.
• Identify opportunities to improve processes and work-flows.
• Support the training and development of junior colleagues.

Skills

Administrative experience

Employee benefits

Pensions

Group risk

Organisational skills

Time management

Attention to detail

Strong communication

IT skills

Teamwork

Willingness to learn

Education

Financial Services, Regulation and Ethics

Group Risk

Pensions and Retirement Planning

Diploma in Insurance (progress)”

Tools

Insurer/pension provider systems

Job description

Prime Appointments Ltd in Norwich seeks a proactive Consultant Support professional to deliver administrative and technical support to Employee Services Consultants and Directors. The role focuses on employee benefits, pensions, and group risk administration while maintaining excellent client service.

Applicants should have administration experience in benefits or financial services, strong organisational and IT skills, and a proactive attitude to learning and development within a collaborative