Employee Benefits Administrator

Mercer UK; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Mercer Marsh Benefits is seeking an Employee Benefits Administrator to join the Consulting Delivery team. The role can be based in Chichester, Birmingham or Bristol, with a hybrid setup requiring at least three days in the office each week.

You will support consulting teams by gathering and analyzing data, handling client queries, and contributing to business strategy with continuous improvement and knowledge sharing.

Qualifications

• 1+ years' experience in Group Risk or healthcare.
• Strong data analysis and numeric skills.
• Proficient with MS Office applications (Excel, Word, Outlook).
• Excellent written and verbal communication; able to meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Support consulting teams by gathering, organizing and analyzing data for client projects.
• Collaborate with internal and external stakeholders to deliver client service.
• Handle client and member queries with SLAs in mind.
• Champion continuous improvement within the team and location.
• Develop technical and market knowledge; perform quality checks for juniors.
• Attend client meetings as required; act as a training and referral resource.

Skills

Data analysis

Communication skills

Numerical ability

Planning & organization

Team player

Education

Industry recognized qualifications

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are seeking a talented individual to join our Consulting Delivery team at Mercer Marsh Benefits. This role will be based in Chichester, Birmingham or Bristol. This is a hybrid role that has a requirement of working at least three days a week in the office. This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Private Healthcare, Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.

Employee Benefits Administrator.

As a core member of the team, you’ll deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model. Additionally, you’ll provide technical support to clients and colleagues and add value to the business through project work and contribution to MMB business strategy.

We will count on you to:

• Support the consulting team in gathering, organizing, entering and analysing data to be used for various client projects
• Partner with internal/ external stakeholders to achieve the best service for client
• Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Quality check work for junior colleagues
• Attend client meetings as required
• Act as a training and technical referral for colleagues

What you need to have:

• 1+ years’ experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in healthcare
• A good understanding of Microsoft applications such as Excel, Word and Outlook
• Excellent written and oral communication skills
• Ability to work with numbers
• Excellent planning and organization skills with the ability to work to deadlines
• Ability to work on own and as a team player, establishing good rapport with clients and colleagues

What makes you stand out?

• Insurance related experience
• Industry recognized qualifications~

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.