Employability Programme Project Officer

Brighton & Hove City Council; England; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Wellbeing support

Leave and pensions

Training and development

Job summary

Brighton & Hove City Council is seeking an Employability Programme Project Officer to join the Skills and Employment Team.

You will provide high-quality customer service and administrative support across employability programmes, acting as a first point of contact for residents and assisting with eligibility checks, referrals and record keeping.

Qualifications

• Experience delivering excellent customer service.
• Confident communicating with diverse people and building relationships.
• Experience supporting projects or teams through administrative activities.
• Ability to manage competing priorities and work independently.
• Strong attention to detail and handling information securely.
• Comfort using MS Office, databases and digital systems.

Responsibilities

• Provide high-quality customer service and admin support across employability programmes.
• Respond to enquiries and conduct eligibility checks.
• Manage referrals and maintain accurate participant records.
• Support advisers, programme staff and partners to ensure smooth project delivery.
• Ensure programmes meet funding requirements and achieve positive outcomes.

Skills

Customer service

Communication

Administration

Record keeping

Prioritisation

MS Office

Tools

Databases

Digital systems

Job description

Are you passionate about helping people access opportunities that can transform their lives? Do you enjoy providing excellent customer service and making sure projects run smoothly and effectively? Can you work collaboratively with residents, colleagues and partners to ensure people receive the right support at the right time? We're looking for an Employability Programme Project Officer to join our Skills and Employment Team, supporting the delivery of employability programmes that help residents overcome barriers and move closer to sustainable employment.

Fixed term: Until March 2029

Interviews to be held: 26 November 2026

There is full information about the role below and attached but, if you would like an informal discussion, please contact Lisa Mitchell - Skills Partnership Manager on [e-mail]

About the role

You’ll be a key part of our delivery team, providing high-quality customer service and administrative support across employability programmes. Acting as a first point of contact for residents, you’ll help people access the right support by responding to enquiries, carrying out eligibility checks, managing referrals and maintaining accurate records throughout participants' journeys. Working closely with advisers, programme staff and partners, you’ll support the smooth running of projects. Your attention to detail and commitment to excellent customer service will help ensure programmes meet funding requirements and achieve positive outcomes for residents. This is an exciting opportunity to contribute to programmes that make a real difference to people's lives while developing your skills within a supportive and friendly team.

• Have experience of delivering excellent customer service.
• Be confident communicating with a wide range of people and building positive working relationships.
• Have experience of supporting projects, teams or services through effective administration and organisation.
• Be able to manage competing priorities and work independently using your initiative.
• Have strong attention to detail and be confident maintaining accurate records and handling information appropriately.
• Be comfortable using Microsoft Office applications, databases and digital systems.
• Have experience of organising events, meetings, training sessions or similar activities.
• Understand, or be willing to quickly develop an understanding of, the barriers that can affect people's ability to access and sustain

Most importantly, you’ll be motivated by helping people access opportunities and ensuring they receive a positive, welcoming and effective service.

Benefits

Our Employability Team support people in or on their journey into meaningful work. Everyone and their journey is unique; we meet people where they are in their lives, tailoring the support we provide accordingly. Joining the service at an early stage of delivery will provide the opportunity to shape the service we offer.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Why work for us?

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.