Empathy-Driven Customer Support Specialist - Hybrid

Close Brothers; Doncaster; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Close Brothers is seeking a customer-focused team member to join its Customer Support Team in the UK. The role involves managing relationships with customers on an individual basis to secure successful outcomes for both the customer and the business.

Ideal candidates will have prior experience in a customer-focused environment, the ability to handle vulnerable customers with empathy, and strong IT skills. A structured process mindset and teamwork are essential for success.

Qualifications

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• Demonstrable ability to show an empathetic approach.
• Demonstrable experience working within a structured process.
• Excellent IT Skills (Word, Excel, Outlook).

Responsibilities

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

Skills

Customer service

Empathy

Communication skills

MS Office

Tools

MS Word

Excel

Outlook

Job description

Close Brothers is seeking a customer-focused team member to join its Customer Support Team in the UK. The role involves managing relationships with customers on an individual basis to secure successful outcomes for both the customer and the business.

Ideal candidates will have prior experience in a customer-focused environment, the ability to handle vulnerable customers with empathy, and strong IT skills. A structured process mindset and teamwork are essential for success.