Empathy-Driven Customer Care & Claims Advisor

Auger; Wallasey; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan with cashback

2 company events per year

Career development

£1000 referrals

Modern office facilities

Mortgage & Insurance discounts

Descripción de la vacante

Auger in Wallasey seeks a Customer Relations Advisor to be the dedicated contact for customers raising complaints, guiding cases from receipt to fair resolution. The role requires empathy, clear communication, and careful documentation in line with FCA guidance.

The package includes a starting salary of £25,896.48, an annual bonus of £2,000–£2,500, and a 5.5% pension contribution, alongside 22 days leave plus bank holidays and a modern, socially engaging office.

Formación

• Excellent verbal and written communication with customers.
• Strong active listening and understanding customer needs.
• Empathetic approach to distressed customers and situations.
• Ability to propose fair resolutions and outcomes.
• Excellent organisational skills and attention to detail.
• Capable of multi-tasking and managing follow-up actions.

Responsabilidades

• Be the dedicated contact for customers with complaints, guiding cases from receipt to fair resolution.
• Investigate and document dissatisfaction, ensure accurate categorisation and timely reporting.
• Identify customers needing additional support and tailor approach accordingly.
• Handle drainage/watermains/subsidence insurance claims and related service aspects.
• Ensure claims are processed promptly while maintaining high customer care standards.

Conocimientos

Clear communication

Active listening

Empathy

Problem solving

Customer care

Teamwork

Organisation

Descripción del empleo

Auger in Wallasey seeks a Customer Relations Advisor to be the dedicated contact for customers raising complaints, guiding cases from receipt to fair resolution. The role requires empathy, clear communication, and careful documentation in line with FCA guidance.

The package includes a starting salary of £25,896.48, an annual bonus of £2,000–£2,500, and a 5.5% pension contribution, alongside 22 days leave plus bank holidays and a modern, socially engaging office.