Emergency Works Scheduler

Northern Gas Networks; West Herrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays and extra Christmas-half

Pension scheme

Salary sacrifice options

Virtual GP service

Family-friendly policies

Job summary

Northern Gas Networks is seeking an Emergency Works Scheduler based at Doxford Park, Sunderland. You will coordinate and dispatch both emergency and non-emergency work, acting as the primary bridge between customers and gas operatives to ensure safety, efficiency, and OFGEM-aligned compliance.

The role requires flexibility for alternating shifts, strong IT skills, and excellent communication. It offers a permanent contract, full-time hours, and a competitive salary with a bonus potential, plus

Qualifications

• Experience in customer service
• Strong Microsoft Office skills
• Ability to thrive in fast-paced environment

Responsibilities

• Deliver first-class customer service by overseeing field-based staff to ensure compliance
• Liaise with field teams and Site Managers on scheduling and dispatching work for safety and efficiency
• Operate within BCM procedures to support Dispatch Team Leader during events
• Communicate effectively with customers including field staff and Site Managers
• Promote safe teamwork, innovative thinking, and customer-first mindset

Job description

Emergency Works Scheduler

Date Posted: 2026-10-02T00:48:59

Location: New Herrington, Tyne and Wear, GB, DH4 7

Application Deadline: 2026-10-30T16:54:43.81

Job Description

Salary: from £29,286 + Up to 5% Bonus

Type: Permanent, 40 Hours Per Week

Location: Based at Doxford Park, Sunderland

Keeping communities safe, one call at a time

Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.

Working pattern: Monday to Friday, working 8.5-hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods, you will be required to work approximately one in four Saturdays, with a weekday rest day provided in return.

In this role you will

• Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures
• Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction, and efficiency are delivered
• Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
• Communicate effectively with all customers including field-based personnel, and Site Managers
• Work within, and promote the philosophy of safe team working, innovative thinking, and putting the customer first

We are looking for

• Flexibility to work alternating shifts, including weekends, bank holidays, and evenings
• Ability to thrive in a fast-paced, customer-facing environment
• Strong Microsoft Office skills and quick adaptability to new systems
• Excellent communication, prioritisation, and decision-making skills
• A collaborative team player with a focus on safety and service

Why join NGN?

• Salary from £29,286 per annum
• Up to 5% Bonus per annum
• 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
• Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values - Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy - shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ, Women's, Roots & Resonance, Parents & Carers, AbilityMatters) to ensure we reflect and uplift the communities we serve.