Emergency Works Scheduler: Dispatch & Safety Champion

Northern Gas Networks; West Herrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays and extra Christmas-half

Pension scheme

Salary sacrifice options

Virtual GP service

Family-friendly policies

Job summary

Northern Gas Networks is seeking an Emergency Works Scheduler based at Doxford Park, Sunderland. You will coordinate and dispatch both emergency and non-emergency work, acting as the primary bridge between customers and gas operatives to ensure safety, efficiency, and OFGEM-aligned compliance.

The role requires flexibility for alternating shifts, strong IT skills, and excellent communication. It offers a permanent contract, full-time hours, and a competitive salary with a bonus potential, plus

Qualifications

• Experience in customer service
• Strong Microsoft Office skills
• Ability to thrive in fast-paced environment

Responsibilities

• Deliver first-class customer service by overseeing field-based staff to ensure compliance
• Liaise with field teams and Site Managers on scheduling and dispatching work for safety and efficiency
• Operate within BCM procedures to support Dispatch Team Leader during events
• Communicate effectively with customers including field staff and Site Managers
• Promote safe teamwork, innovative thinking, and customer-first mindset

Job description

Northern Gas Networks is seeking an Emergency Works Scheduler based at Doxford Park, Sunderland. You will coordinate and dispatch both emergency and non-emergency work, acting as the primary bridge between customers and gas operatives to ensure safety, efficiency, and OFGEM-aligned compliance.

The role requires flexibility for alternating shifts, strong IT skills, and excellent communication. It offers a permanent contract, full-time hours, and a competitive salary with a bonus potential, plus