Emergency Team Member

Flogas Britain; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistant Plan

Health plans & well-being support

Eye Care Vouchers

Staff discounts

Holidays & volunteering day

Family friendly leave

Job summary

Flogas Britain is seeking an Emergency Team Member to join our 1,350-strong team. The role supports our 24/7 emergency line, answering calls promptly and following procedures to triage and dispatch engineers.

Working hours are Monday to Friday, 8:30am to 5:00pm. You will log details, troubleshoot basic faults, and help ensure high-priority jobs are dispatched within SLA. Training and benefits are provided.

Qualifications

• Experience in dispatching engineers.
• Ability to log details accurately under pressure.
• Basic IT skills including MS Office.
• Excellent listening and communication skills.
• Competent telephone skills.

Responsibilities

• Answering calls on a helpdesk for LPG customers reporting problems with their gas supply.
• Log details of all calls accurately.
• Troubleshooting / diagnosing equipment faults and guiding through basic resets.
• Prioritising workloads to meet SLA-based response times.
• Triaging callouts to dispatch highest priority jobs first.
• Dispatching engineers within SLA.

Skills

Telephone skills

Detail logging

Attention to detail

Microsoft Office

Communication skills

Dispatch experience

Tools

Microsoft Office

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.

How you’ll power our business as an Emergency Team Member

Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures.

Our emergency team operates 24 hours a day, 365 days a year.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Working Hours

This is a full-time position working Monday to Friday, 8:30am to 5:00pm.

Here’s What You'll Be Doing

• Answering calls on a helpdesk for our LPG customers reporting problems with their gas supply
• Ability to log details of all calls accurately
• Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
• Prioritising workloads to ensure effective response times while working within SLA’s
• Triaging callouts to ensure that highest priority jobs are dispatched before jobs of a lower priority
• Dispatching engineers within SLA’s

What We’ll Need From You

• Competent telephone skills
• Ability to log details of all calls accurately.
• Close attention to detail with ability to accurately record information under pressure
• Have a basic understanding of Microsoft Office packages
• Excellent listening skills with ability to think on the job with strong communication skills
• Experience in the dispatch of engineers

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.