Emergency Response Support Worker

Midland Mencap; Birmingham; On-site; Full time

Job summary

An established industry player seeks a dedicated Emergency Response Support Worker to join their team in Birmingham. This role involves providing crucial emergency care and support services to clients, ensuring their needs are met with compassion and professionalism. You will be part of a supportive environment where your skills and commitment to excellence will shine. If you are passionate about making a difference in the lives of others and thrive in a fast-paced setting, this position offers a rewarding opportunity to contribute significantly to the community's well-being.

Qualifications

• Looking for a warm and motivated individual with care experience.
• Must have good communication skills and thrive in fast-paced environments.

Responsibilities

• Provide emergency and pre-planned care and support services.
• Respond to emergency situations and ensure client needs are met.

Skills

Communication Skills

Emergency Response

Care Experience

IT Skills

Education

Experience in Domiciliary Care

Tools

Computers

Job description

The closing date for this post is ongoing

JOB TITLE:
Emergency Response Support Worker for the Carers Emergency Response Service

EMPLOYMENT STATUS:
Permanent – 37 hour contract

RESPONSIBLE TO:
Senior CERS Officer/CERS Manager

SALARY/RATE: £12.14 per hour (Plus additional payments for being on Standby)

LOCATION: Head Office, Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ

Who We Look For

Are you a warm, personable, and highly motivated individual?

Are you a good communicator and have a passion for what you do?

The CERS officer will work alongside the established team to offer reassurance and support to carers of Birmingham.

We place a high value upon integrity, ethical standards, and commitment to excellence.

We seek applicants from candidates who thrive in a fast-paced environment and who can bring their skills, high standards, and care experience.

What Does An Emergency Response Support Worker Do?

Job Purpose:

The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.

Duties and Responsibilities:

• Provision of emergency and pre-planned care and support services:

1. Being available to respond to emergency situations as required by the CERS service.
2. Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap’s policies and procedures.
3. Ensure that the emergency support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments.
4. Maintain contact with the relevant On-Call Service to report any concerns.
5. Receive emergency calls on a rota basis.
6. Attend to the client’s emergency needs in a timely manner.
7. Liaise with other professionals to signpost to relevant services.
8. Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed).
9. Undertake any other duties consistent with the objectives of the post, as required by the Manager.

• In fulfilling the above duties, the Emergency Response Support Worker will:

1. Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services.
2. Complete all documentation as required.
3. Ensure that timely and accurate reports on client services are provided as required by management.
4. Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap.
5. Attend staff meetings, staff training and relevant staff appraisal sessions.
6. Strictly maintain the confidentiality of Midland Mencap clients.
7. Deal with telephone enquiries.
8. Need basic experience in the use of computers and IT equipment.

HEALTH & SAFETY:

• Ensure the Health & Safety requirements of the organisation and relevant legislation are met.

• Use safe working methods to maintain safe working conditions and avoid adverse effects on the health, safety and welfare of others.

OTHER:

• Demonstrate and promote Equal Opportunity principles in the workplace.

• Never discriminate against a fellow worker or client on the grounds of gender, religion, nationality or sexual orientation.

Full Job Description and Person Specification

When Applying for this job role please complete the 2 forms below and attach them to your email when you apply:
Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF