Emergency Response Operations Lead

TaskUs; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private Medical Insurance (PMI)

Dental benefits

Life insurance

Income Protection

Pension plan

Job summary

A leading digital services provider in Manchester is seeking a dedicated Emergency Response Team Manager. You will be responsible for ensuring operational efficiency, enhancing team performance, and managing incident responses in high-stakes situations. The ideal candidate will have a Bachelor's degree in a relevant field and experience in operations management, particularly in safety-critical environments. This role includes strategic planning, resource management, and a focus on continuous improvement. The company offers a comprehensive benefits package, including Private Medical Insurance and a pension plan.

Qualifications

• 1+ years of operations management experience in high-stakes environments.
• Valid Driving licence for 3 years.
• Proven track record of incident management.
• Experience working cross-functionally with engineering, safety, and operations.

Responsibilities

• Ensure the Emergency Response Team meets operational KPIs.
• Create innovative processes for team performance.
• Manage, mentor, and develop team members.

Skills

Incident management

Crisis response

Analytical skills

Communication skills

Resource management

Education

Bachelor's degree in Engineering, Safety, or Operational Management

Job description

A leading digital services provider in Manchester is seeking a dedicated Emergency Response Team Manager. You will be responsible for ensuring operational efficiency, enhancing team performance, and managing incident responses in high-stakes situations. The ideal candidate will have a Bachelor's degree in a relevant field and experience in operations management, particularly in safety-critical environments. This role includes strategic planning, resource management, and a focus on continuous improvement. The company offers a comprehensive benefits package, including Private Medical Insurance and a pension plan.