Emergency Housing Officer

Brent Council; Wembley; Hybrid; GBP 42,000 - 43,000; Full time

Benefits offered by this job

Hybrid working options

Health and wellbeing support

Excellent pension (LGPS)

Learning and development opportunities

Cycle to Work scheme

Job summary

Brent Council is seeking an Emergency Placement Housing Officer to support individuals and families facing homelessness. You will perform suitability assessments, identify suitable temporary accommodation, and ensure bookings are completed efficiently.

The role is based in Wembley with a rota including Harlesden and the option to work from home on some days. Experience in temporary accommodation is essential, with training provided as needed.

Qualifications

• Experience in homelessness or temporary accommodation sector is essential.
• Proven ability to learn processes quickly with full training provided.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Conduct suitability assessments for homelessness applicants referred to you.
• Search for and identify suitable accommodation ensuring housing compliance.
• Allocate accommodations to applicants and complete all booking processes.

Skills

Homelessness sector experience

Customer-focused mindset

Strong communication skills

Resilience under pressure

Tools

Housing IT software

Job description

Salary range: £41,511 - £43,449 (pro-rata) p.a. inc. London weighting

Contract: Fixed - Term - 12 Months

Hours of work: 36 hours per week

Location: Civic centre, New Horizon Centre and other locations from time to time

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

We’re looking for passionate, resilient individuals to join our Emergency Housing Placement Team as Emergency Placement Housing Officer helping individuals and families facing homelessness to be placed in suitable emergency accommodation.

In this fast-paced and dynamic role, you will:

• Conduct suitability assessment on homelessness applicants referred to you.
• Search for and identify suitable accommodation ensuring all housing compliance are met.
• Allocate accommodations to referred homelessness applicants and ensure all the booking processes are completed.

You’ll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days.

This is a front-line role where you will be expected to work from our office in Wembley and Harlesden depending on the rota. You will also be able to work from home on some days in the week.

Knowledge and experience of working in the temporary accommodation sector is essential but training will be provided from time to time.

This is an exciting opportunity in the sector.

The Person:

Compassion, Determination, and Drive

Experience in the homelessness / temporary accommodation sector is essential.

If you have necessary Housing IT software experience and thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.

What we’re looking for:

• A strong interest in homelessness and housing issues
• The ability to learn processes quickly full training will be provided
• A customer-focused mindset with excellent communication skills
• Proactive problem-solving and resilience in a fast-moving environment

This is more than just a job—it’s an opportunity to change lives, make a difference, and build a meaningful career.

We know people achieve their best when they feel valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

To learn more about our benefits, visit Our offer to you.

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [e-mail].

Applications from candidates who have applied for this role in the last 6 months will not be considered.

Please note that employees must have successfully completed their probationary period before applying for this vacancy (current Brent employees only).