Emergency Housing & Accommodation Support Officer

Brackenberry; Newport; On-site; GBP 19,000 - 24,000; Part time

Job summary

Brackenberry Ltd in Newport is hiring an Accommodation Support Officer on a 4-month contract, with likely extension at the client's discretion, to support emergency accommodation operations.

You will handle administrative and financial processes, liaise with landlords and applicants, respond to customer enquiries and maintain accurate housing records.

A DBS check is required; you should be available to start immediately or on short notice and have the right to work in the UK.

Qualifications

• Minimum of 5 GCSEs at Grade C or above, including Maths and English.
• Strong experience providing administrative and customer-facing support, preferably within housing, homelessness or temporary accommodation services.
• Experience dealing with members of the public using a broad range of communication methods.
• Excellent written and verbal communication skills.
• Good numeracy skills and ability to work accurately with financial and housing-related information.
• Confidence and competence using computers, databases and IT systems.

Responsibilities

• Support the management and smooth running of temporary accommodation provided by the Council to homeless households.
• Provide effective and responsive support to clients living in temporary accommodation.
• Maintain administrative systems relating to the Housing Supply and Regulation Service.
• Collect, collate and provide management information, statistics and performance data.
• Act as a point of contact for maintenance support and direction.
• Assist with the procurement and booking of emergency accommodation.

Skills

Administrative support

Customer service

Written & verbal communication

Numeracy

IT systems / databases

Education

5 GCSEs incl Maths & English

Tools

Databases

Housing IT systems

Job description

Brackenberry Ltd in Newport is hiring an Accommodation Support Officer on a 4-month contract, with likely extension at the client's discretion, to support emergency accommodation operations.

You will handle administrative and financial processes, liaise with landlords and applicants, respond to customer enquiries and maintain accurate housing records.

A DBS check is required; you should be available to start immediately or on short notice and have the right to work in the UK.