Emergency Dept Receptionist – 24/7 Shifts

Elht; Blackburn; On-site; GBP 26,000 - 27,000; Full time

Job summary

East Lancashire Hospitals NHS Trust in Blackburn is seeking a Receptionist for the Emergency Department/Urgent Care. The role covers a 24-hour operation across Royal Blackburn Hospital, Accrington MIU, and Burnley UCC, with shift patterns and pro-rata salary for part-time hours.

You will join a busy reception team handling patient registration, appointments, and liaison with clinical staff. The post requires excellent communication, accuracy, and empathy in a fast-paced environment.

Qualifications

• GCSE Grade C or equivalent level of skills in English Language.
• ECDL or experience of using microsoft office, usually 2 years
• NVQ 3 or equivalent knowledge
• Customer Service/Care
• Must have empathy and very good customer service skills

Responsibilities

• Navigate/streamline patients presenting with illness or injury to the appropriate service.
• Create and maintain highly sensitive and confidential UCC/ED/MIU Record Cards for all patients, retrieval of cards and oversee efficient operation of the units filing system.
• Ensure accurate recording of patient’s demographics and personal details onto Cerner in accordance with Departmental Procedures and print Record Card to relevant station for Nursing Staff.
• Print wristbands when booking patients into the department
• Photocopying of patient record for other health care professionals as per Child Protection guidelines.
• Scanning/emailing of confidential patient records to various departments.
• Implement manual procedures if there is a system failure and report any faults to the IT Department.
• Schedule, prepare and notify appointments for Clinic’s, retrieval of patient record Cards for daily Dressings Clinic which involves close liaison with clinicians, implementing and updating Cerner documentation as appropriate. Registering/arriving patients on the Cerner system when arriving for daily Dressings Clinic
• Schedule, prepare and notify appointments for Fracture Clinics, ENT Clinics, Eye Clinics, TIA Clinics, Urology Clinics and Acute Medicine Clinics, and prepare patient records for relevant clinics.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Empathy

Education

GCSE English

ECDL / MS Office

NVQ 3

Customer Service

Empathy

Job description

East Lancashire Hospitals NHS Trust in Blackburn is seeking a Receptionist for the Emergency Department/Urgent Care. The role covers a 24-hour operation across Royal Blackburn Hospital, Accrington MIU, and Burnley UCC, with shift patterns and pro-rata salary for part-time hours.

You will join a busy reception team handling patient registration, appointments, and liaison with clinical staff. The post requires excellent communication, accuracy, and empathy in a fast-paced environment.