Emergency Department Receptionist

NHS; Yeovil; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading NHS organization is looking for a compassionate Receptionist to join the Emergency Department team at Yeovil District Hospital. The role entails managing communications and providing administrative support to ensure a welcoming environment for patients and visitors. Candidates should possess strong organizational skills, NVQ 2 qualifications, and previous experience in a healthcare setting is a plus. The position offers competitive rewards, including flexible working options and a comprehensive NHS pension scheme.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave

Career development opportunities

Access to Blue Light Card

Qualifications

• Good standard of general education required.
• NVQ 2 or equivalent experience necessary.
• Proven experience in a receptionist role is important.

Responsibilities

• Handling day-to-day correspondence and telephone calls.
• Processing urgent referrals and arranging outpatient appointments.
• Maintaining accessibility of patient information in a timely manner.

Skills

Organisational skills

Communication skills

Customer service

Education

Good standard of general education

NVQ 2 Business & Administration

ECDL

Job description

We are seeking a compassionate and organised individual to join our Emergency Department (ED) team as a Receptionist. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a welcoming and efficient environment during what can be a stressful time for many.

The role will be required to provide efficient and effective administrative/typist duties to Yeovil District Hospital (YDH) and wider staff.The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• *Good standard of general education
• *NVQ 2 or equivalent experience
• *ECDL
• *NVQ 2 Business & Administration

Experience

• *Good organisational and communication skills
• *Ability to manage multiple tasks within defined timescales
• *Proven experience in a receptionist role, dealing with non-routine procedures and practices
• *Competent dealing with the general public
• *Experience of self-development or training in administration and/or office practices
• *Knowledge of key NHS terminology
• *Previous knowledge of working a Customer Service environment
• *Previous knowledge of working in the NHS
• *Previous experience of working in a Hospital environment
• *Knowledge of confidentiality and Data Protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.