Emergency Department Receptionist

Calderdale and Huddersfield NHS Foundation Trust; Huddersfield; On-site; GBP 21,000 - 29,000; Full time

Job summary

Calderdale and Huddersfield NHS Foundation Trust is seeking an enthusiastic A&E Reception Administrator to join the emergency departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. The role requires flexibility to cover a 24/7 ad-hoc roster across two sites, handling patient registration and administrative tasks with confidentiality and empathy.

The successful candidate will have NHS experience, strong communication skills, and the ability to work under pressure in a busy

Qualifications

• Experience in administration and clerical tasks.
• Experience in patient or customer-facing roles.
• Proficient in data entry and using computer systems.
• Knowledge of NHS IT systems and confidentiality requirements.

Responsibilities

• Register patients entering the A&E department using the electronic system.
• Record all relevant patient information accurately and maintain confidentiality.
• Handle telephone enquiries from GP surgeries, patients, relatives and services.
• Answer face-to-face enquiries within the department and provide admin support.
• Coordinate with the multi-disciplinary team to deliver efficient administrative service.
• Book, reschedule and cancel clinic appointments when required.
• Support the department with a proactive and professional approach.

Skills

Administrative experience

Customer-facing

Data input

IT systems knowledge

Education

GCSE English & Maths

NVQ Level 2

Job description

Main area Emergency Department Reception & Administration Grade NHS AfC: Band 2 Contract Permanent: The successful candidates will be required to work a rotation of shifts across both sites, including days and nights, over a 24/7 ad-hoc roster, including bank holidays Hours

• Full time
• Flexible working

37.5 hours per week (Up to 37.5 hours per week) Job ref 372-MED2727-A

Employer Calderdale and Huddersfield NHS Foundation Trust Employer type NHS Site Huddersfield Royal Infirmary Town Huddersfield Salary £25,272 per annum, pro rata Salary period Yearly Closing 05/11/2026 23:59

This is an internal opportunity within CHFT and therefore is only available to colleagues employed by Calderdale and Huddersfield NHS Foundation Trust.

Job overview

A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available.

This is a full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/ 7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to basic salary.

Our current shifts are:
Early: 6am to 2pm

This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.

The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details

For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine ([e-mail]).

Main duties of the job

• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

Please see the job description and person specification below for full details about the role.

Please contact the vacancy lead listed in the “Further details / informal visits” section.

Person specification

Qualifications/Training

• GCSE English and Maths Grade 9-3 (A* -D) or equivalent
• NVQ Level 2 in a relevant subject

Knowledge, experience & expertise

• Previous administration and clerical experience
• Experience of working within a patient or customer facing role
• Working experience of computers and data inputting
• Experienced in working in high pressure environments
• Good understanding of patient confidentiality and information governance
• Ability to work alone and as part of a team
• Ability to multi-task, work accurately, and adapt to changing circumstances
• Ability to work well and stay calm under pressure
• Ability to demonstrate patience, care, and empathy
• Excellent conflict resolution and de-escalation skills
• Must be able to work across both hospital sites
• Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
• Previous NHS Experience
• Knowledge of NHS IT systems

Communication & relationships

• Evidence of excellent interpersonal and communication skills

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current /most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £46.40, Standard £25.40 or Basic £25.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £15 cost per year.This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [e-mail] for assistance.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Valerie Cartwright Job title ED Reception Team Leader Email address [e-mail] Telephone number 07900263830

If you have problems applying, contact

Address Workforce and Organisational Development
Acre Mill
Acre Street
Lindley
Huddersfield
HD3 3EB
Telephone [phone]

At Calderdale and Huddersfield NHS Foundation Trust, we are excited to offer a range of volunteering roles, providing rewarding personal and professional opportunities for people from all backgrounds across a wide age range from our local communities, ensuring our volunteers are representative of our service users.