Emergency Call Taker - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free parking

NHS pension

27–33 days annual leave (pro rata)

Huge national discounts

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker to be the calm voice on the line during emergencies. You will ask essential questions, provide reassurance, and guide callers through critical moments with composure and clear communication.

This on-site role in Otterbourne requires 18+ years of age and the right to work in the UK. Training courses begin from October 2026, and both full-time and part-time shifts are available, with NHS benefits included.

Qualifications

• Compassion and effective communication under pressure.
• Ability to stay calm and think clearly during crises.
• Strong listening skills and reassurance to callers.

Responsibilities

• Be the first point of contact for emergency callers.
• Ask the right questions and provide immediate reassurance.
• Support callers through critical situations with calm guidance.

Skills

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Job description

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from October 2026 onwards

You Don’t Need Medical Experience — Just

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

For further details / informal visits contact: Name: EOC Recruitment Job title: Recruitment Email address: [e-mail] Telephone number: 01869 365000