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South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

35 days annual leave

Flexible working hours

Training and development

NHS Pension Scheme

Free parking

Blue Light discount card

Wellbeing hub

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking an Emergency Medical Advisor (999 Call Handler) to be based in Crawley. You will be the first point of contact for callers in emergencies, providing guidance and support from our NHS 111/999 contact centres.

The role involves full training, 24/7 shift patterns including nights and weekends, and the potential for development within a busy NHS service based in Crawley.

Qualifications

• Demonstrates caring and empathetic nature.
• Excellent communication skills with callers.
• Able to work flexible shifts including nights and weekends.

Responsibilities

• Be the first point of contact for 999 callers and provide guidance.
• Work within a team to deliver patient-focused service.
• Maintain composure in high-pressure situations and type accurately.
• Complete training and adapt to a rota-based shift pattern.

Skills

Caring

Empathy

Communication skills

Flexibility

Job description

Emergency Medical Advisor (999 Call Handler) - Crawley

Company: South East Coast Ambulance Service NHS Foundation Trust

A Vacancy at South East Coast Ambulance Service NHS Foundation Trust.

Your NHS needs YOU!

Salary: £25,760 - £27,476 per annum NHS Agenda for Change Section 2 + NHS Unsocial Hours Hours: Part-time Location: Crawley, RH10 9BG Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026

Why apply for this role?

Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

You are the first person our patients speak to when they call 999 in an emergency.

What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?

• Our 999 Emergency Call Handlers are all caring and empathetic
• They all have great communication skills
• They're all happy and able to work flexibly

We will provide full training in a warm, friendly environment in our Emergency Call Centres.

• 9 weeks full time training
• Is full time, even for part time applicants
• Has a ‘must’ attend policy due to you obtaining your Pathways licence
• Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go “live”.
• This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance. Applications outside this distance will not be progressed.

As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. If you have a requirement to work nights ONLY, this can also be catered for.

What we can offer you:

• Competitive salary of £25.760- £27,476 (13.17 per hour) with the extra earning potential with unsocial hours allowance
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £17.78 per hour. For Sundays and Public Holidays, you will earn approximately £22.26 per hour.
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours on a rota pattern
• Training and development
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health
• Enhanced DBS check
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networksBonus scheme

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Responsibilities

• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service
• We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience
• This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature

Further Information

The interview process will consist of 6 Multi Mini Interview's (MMI's) and a tour of the Emergency Operations Centre.

All successful applicants will be required to undertake an Enhanced DBS check for adults and children.

This advert closes on Sunday 13 Sep 2026

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