Emergency Call Taker Bicester

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

NHS benefits

27–33 days leave (pro rata)

NHS pension

Discounts (retail, travel, leisure, &

Free parking

Employee Assistance Programme

Full-time & part-time shifts

Job summary

South Central Ambulance Service NHS Foundation Trust is recruiting an Emergency Call Taker to be based at the Emergency Operations Centre in Bicester. You will remain calm, ask the right questions, and guide callers through critical situations to coordinate life-saving responses.

This on-site role requires 18+, right to work in the UK, and offers NHS benefits, including generous leave, pension, and shift options (full-time/part-time). Training is provided from October 2026 onwards.

Qualifications

• Compassion and empathy for callers in crisis.
• Confident communication with diverse callers.
• Clear, concise questioning to assess risk.
• Resilience to cope with stressful situations.
• Genuine desire to help others and make a difference.

Responsibilities

• Act as the first point of contact for distressed callers.
• Ask the right questions and provide reassurance during critical events.
• Coordinate life-saving emergency response with the team.
• Maintain composure and clear communication under pressure.

Skills

Compassion

Confidence

Clear communication

Resilience

Genuine desire to help others

Job description

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Bicester, Oxfordshire.

• Based is Northern House HQ - Bicester
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from October 2026 onwards

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

You Don’t Need Medical Experience — Just

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full‑time & part‑time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

For further details / informal visits contact: Name: EOC Recruitment Job title: Recruitment Email address: [e-mail] Telephone number: 01869 365000