Emergency Call Handler – Life-Saving Support, Calm Under Pressure

North West Ambulance Service Nhs Trust; Bolton; On-site; GBP 21,000 - 28,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking an ICC Call Handler in Bolton. The role involves handling 999, 111, and Patient Transport Service calls, providing clear guidance and compassionate support, and gathering detailed information during stressful situations.

You will be trained in all three areas and contribute to life-saving guidance while remaining calm. Strong data entry skills and excellent communication are essential, with resilience to work in a fast-paced, demanding

Qualifications

• Experience in a call centre or customer service
• Excellent communication and data entry skills
• Ability to gather information quickly and assess calls

Responsibilities

• Handle a variety of calls from 999, 111, or Patient Transport Services with care
• Assess callers' needs and provide guidance that could save a life
• Maintain calm and reassure distressed callers
• Accurately record information using keyboard skills and data entry

Skills

Empathy & compassion

Clear communication

Data entry speed

Calm under pressure

Job description

North West Ambulance Service NHS Trust is seeking an ICC Call Handler in Bolton. The role involves handling 999, 111, and Patient Transport Service calls, providing clear guidance and compassionate support, and gathering detailed information during stressful situations.

You will be trained in all three areas and contribute to life-saving guidance while remaining calm. Strong data entry skills and excellent communication are essential, with resilience to work in a fast-paced, demanding