Emergency Alarm Response Specialist (Shift)

Apprentify; Epsom; On-site; GBP 24,000 - 32,000; Full time

Job summary

Flourish, in partnership with Apprentify, is seeking a Shift Response Controller based in Epsom. You will manage incoming alarm activations in a fast-paced ARC, assess incidents, coordinate responses, and liaise with emergency services when required. The role focuses on safety, accuracy, and delivering excellent customer service.

No prior experience is required as full training is provided. You will join a supportive team, develop strong communication skills, and play a vital part in protecting

Qualifications

• No prior experience required; full training provided.
• Excellent verbal and written communication skills.
• Professional, empathetic telephone manner.
• Good IT skills including Microsoft Office.
• Ability to learn bespoke systems and software.
• Strong attention to detail and accurate record-keeping.
• Calm under pressure in fast-moving environments.
• Organisational and multitasking abilities.
• Reliable, self-motivated, and team player.
• Strong problem-solving and timely decision-making.
• Willingness to learn.

Responsibilities

• Respond promptly to lone worker alarm activations, ensuring service levels are consistently achieved.
• Assess and verify incidents to determine the appropriate response and escalation required.
• Contact users, nominated contacts, and other relevant parties to gather important information.
• Liaise with emergency services when necessary, providing clear and accurate details.
• Maintain accurate records of all interactions, actions, and outcomes.
• Ensure incidents are managed in line with operational procedures and compliance requirements.
• Identify and report any issues relating to customer information, systems, or processes.
• Support the smooth running of the ARC by maintaining high operational standards.
• Work collaboratively with colleagues to deliver an exceptional customer experience.

Skills

Communication skills

Telephone manner

Microsoft Office

Attention to detail

Calm under pressure

Teamwork

Fast learner

Problem-solving

Tools

Bespoke software

Job description

Flourish, in partnership with Apprentify, is seeking a Shift Response Controller based in Epsom. You will manage incoming alarm activations in a fast-paced ARC, assess incidents, coordinate responses, and liaise with emergency services when required. The role focuses on safety, accuracy, and delivering excellent customer service.

No prior experience is required as full training is provided. You will join a supportive team, develop strong communication skills, and play a vital part in protecting