ARC Response Controller — Critical Incident Handler

Flourish; Epsom; On-site; GBP 25,000 - 31,000; Full time

Job summary

Flourish is partnering with a technology-led safety services organisation in Epsom to recruit an ARC Response Controller. This role handles incoming alarm activations in a fast-paced ARC environment and coordinates responses with emergency services as needed.

The successful candidate will receive full training, work in a shift-based, full-time capacity, and help ensure safe outcomes for lone and vulnerable workers daily.

Qualifications

• No previous experience required as full training will be provided.

Responsibilities

• Respond promptly to lone worker alarm activations.
• Assess incidents to determine the appropriate response and escalation.
• Contact users and nominated contacts to gather important information.
• Liaise with emergency services when necessary.
• Maintain accurate records of all interactions, actions, and outcomes.
• Ensure incidents are managed in line with procedures and compliance requirements.
• Identify and report issues relating to customer information, systems, or processes.
• Support the smooth running of the ARC by maintaining high operational standards.
• Work collaboratively with colleagues to deliver an exceptional customer experience.

Skills

Strong communication

Calm under pressure

Attention to detail

IT literacy

Team player

Tools

Microsoft Office

Job description

Flourish is partnering with a technology-led safety services organisation in Epsom to recruit an ARC Response Controller. This role handles incoming alarm activations in a fast-paced ARC environment and coordinates responses with emergency services as needed.

The successful candidate will receive full training, work in a shift-based, full-time capacity, and help ensure safe outcomes for lone and vulnerable workers daily.