EMEA Technical Support Specialist (Customer & SaaS)

MAXAR TECHNOLOGIES, INC.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Vantor seeks an experienced Technical Customer Support Representative to join our London office on a hybrid basis. You will support order processing and technical support for customers across Europe, the Middle East and Africa, working with internal teams to ensure timely delivery and issue resolution.

The role requires quick learning in a fast-paced environment, strong communication skills, and the ability to travel internationally (less than 10%).

Qualifications

• Requires a degree or equivalent experience.
• Minimum 2 years in customer service, B2B preferred.
• Hybrid role in London (Tue-Thu in office).
• Strong verbal and written communication; attention to detail.

Responsibilities

• Answers inbound email and phone communications.
• Assists customers in defining order requirements, including image selection.
• Processes orders and prepares quotations and feasibilities.
• Submit tickets and queries to support internal and customer issues that arise.
• Technical support of our SaaS programmes.
• Uses knowledge of company policy and departments to find answers to technical questions.
• Collaborates with sales and support groups to demonstrate value of support offering to client.

Skills

Attention to detail

Proficient communication

Analytical skills

Time management

Adaptability

Travel readiness

Windows OS proficiency

Education

Relevant degree or equivalent experience

Tools

CRM software

Job description

Vantor seeks an experienced Technical Customer Support Representative to join our London office on a hybrid basis. You will support order processing and technical support for customers across Europe, the Middle East and Africa, working with internal teams to ensure timely delivery and issue resolution.

The role requires quick learning in a fast-paced environment, strong communication skills, and the ability to travel internationally (less than 10%).