EMEA Payroll Implementation Specialist (Hybrid/Remote UK)

activpayroll; Aberdeen City; Hybrid; GBP 30,000 - 52,000; Full time

Job summary

activpayroll is seeking an EMEA Payroll Implementation Coordinator to join our payroll bureau. You will coordinate onboarding from discovery through go-live, balancing payroll tasks with project coordination across multiple customers, countries and integrations.

You will be supported by experienced colleagues, deepen your EMEA payroll knowledge, and play a visible role in delivering a high-quality onboarding experience.

Qualifications

• Solid practical experience in payroll (domestic or international), with a good understanding of end-to-end payroll processes and controls.
• Comfortable working with EMEA payrolls, legislation and timelines, or motivated to build this knowledge quickly.
• Strong numerical skills and a high level of accuracy when working with financial and employee data.
• Exceptional attention to detail, with the ability to spot discrepancies or data issues and follow them through to resolution.
• Confident using databases, payroll systems and software packages, with advanced skills in Microsoft Excel (e.g. using formulas, lookups and data validation).
• Excellent organisational and time-management skills, able to manage multiple implementations, deadlines and stakeholders simultaneously.
• Clear, honest and professional communication style, able to explain complex payroll concepts in simple terms and handle both positive and challenging conversations.
• Proactive approach to customer management, keeping customers fully updated and ensuring they always understand the status of their implementation.
• Strong relationship-building skills, with the ability to collaborate effectively with customers, internal teams and in-country payroll partners.
• A team-focused mindset, keen to share knowledge, support colleagues and contribute to a consistent, high-quality service across the department.
• Self‑motivated, resilient and comfortable working in a fast‑paced environment with changing priorities.

Responsibilities

• Act as the main point of contact for a varied portfolio of new EMEA payroll customers, delivering consistently excellent customer service throughout implementation.
• Coordinate the end-to-end onboarding lifecycle for each customer, from discovery and data gathering through to configuration, testing, parallel runs, go-live and handover into BAU service delivery.
• Gather, validate and collate payroll data and documentation from customers, clearly explaining what is required and supporting them to provide accurate, complete information.
• Serve as the key link between the customer, internal teams and in-country payroll partners, managing expectations and keeping all stakeholders informed on project progress, risks and next steps.
• Track and maintain all project milestones, timelines and deliverables, ensuring that payrolls are implemented on time and that payment submissions are made in line with agreed schedules.
• Work closely with our network of in-country payroll partners to ensure new payrolls are configured correctly, tested thoroughly and implemented accurately for each market.
• Plan, host and chair regular project calls with customers to review status, resolve issues, capture actions and identify opportunities to improve the implementation experience.
• Produce clear, robust payroll manuals and process documentation to support a smooth transition into ongoing service delivery and to enable internal teams to deliver a consistent service.
• Respond to and resolve queries from customers, partners and colleagues, troubleshooting issues where possible and escalating more complex matters through the appropriate internal channels.
• Proactively monitor implementation quality and customer satisfaction, flagging risks early and contributing ideas to improve our implementation processes and tools.

Skills

Solid practical experience in payroll

Strong numerical skills

Excellent organizational and time‑m an

Advanced skills in Microsoft Excel

Clear communication style

Team collaboration

Tools

Payroll systems

Databases

Microsoft Excel

Job description

activpayroll is seeking an EMEA Payroll Implementation Coordinator to join our payroll bureau. You will coordinate onboarding from discovery through go-live, balancing payroll tasks with project coordination across multiple customers, countries and integrations.

You will be supported by experienced colleagues, deepen your EMEA payroll knowledge, and play a visible role in delivering a high-quality onboarding experience.