EMEA Payments Head of Internal Communications - Vice President

Aumni; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced communicator to elevate internal communications for the Payments business in the EMEA region. You will work with senior executives, cross-functional teams, and regional communicators to deliver cohesive messaging and strengthen culture.

You will balance strategic advisory with hands-on execution, shaping town halls, blogs, intranet content, and metrics to demonstrate impact, while partnering with global and regional teams.

Qualifications

• Minimum of seven years in Marketing & Communications, preferably Corporate Communications.
• Demonstrated stakeholder management experience across senior leaders.
• Strong editing skills and ability to craft clear messaging for diverse audiences.
• Proven ability to lead and influence cross-functional teams.
• Excellent organizational skills with multitasking and prioritization.

Responsibilities

• Provide communications support for multiple executives, including strategic messaging and town halls.
• Contribute content to intranet and newsletters.
• Collaborate with partners to drive regionally relevant content.
• Identify and track key performance metrics to report results.
• Manage communications projects from inception to completion.
• Align goals with global and regional communications teams.
• Coordinate with Corporate Communications to ensure cohesive messaging.

Skills

Stakeholder management

English & Spanish writing

Editing

Cross-functional collaboration

Digital/web savvy

Education

BA/BS in Communications, Marketing or Journalism

Tools

Word

Excel

PowerPoint

Adobe

HTML

Job description

J.P. Morgan Payments is seeking an experienced communicator, to help elevate internal communications for one of the most innovative and exciting areas in financial services. You will bring a creative approach to communications, balanced with an analytical mindset to advise and influence senior executives, create a stronger culture, support the EMEA Payments Management Team and drive regional internal communications for this global business. You will need to operate at the highest strategic levels, while executing at the most tactical levels to deliver excellent and cohesive messaging in support of multiple business leaders.

A key partner for this role is the EMEA, Head of External Communications, as well as Payments regional communicators in APAC and LATAM.

You must be able to prioritize, influence and work effectively in a heavily matrixed environment, as this role requires close collaboration with senior business leaders, product marketing teams, legal, HR, media relations, editorial, compliance, sales, and other business functions. This role will report into the head of Regional Internal Communications, Payments and work closely with the Global Head of Communications, Payments, and work closely across all members of the Payments Communications Team and internal communications across the firm.

Job Responsibilities:

• Provide communications support for multiple executives in the Payments business, primarily the Head of Payments, EMEA, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives
• Contribute content to intranet and newsletters
• Collaborate with communications partners to drive regional relevant content
• Identify and track key performance metrics to report on results
• Manage communications projects/initiatives from beginning to end
• Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics
• Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators

Required Qualifications, Capabilities and Skills:

• Minimum of seven years recent experience in Marketing & Communications field, preferably in Corporate Communications
• Demonstrated stakeholder management experience
• Superior verbal and written skills in both English and Spanish; strong editing skills; web knowledge/digital savvy
• Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Commitment to maintaining the firm’s high standards related to risk, compliance and the Code of Conduct
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
• Flexibility to work outside of normal business hours depending on business needs

Preferred Qualifications:

• BA/BS degree in Communications, Marketing or Journalism preferred
• Solid understanding of the financial services industry
• Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution
• Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Are you an experienced communicator, with a fintech state of mind, that can help elevate messaging across one of the most innovative and exciting areas in financial services?