EMEA Head of Regulatory Enablement & Delivery

JP Morgan Chase; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

J.P. Morgan is seeking a Head of Business and Regulatory Enablement, Europe, Middle East and Africa (Executive Director) within Wholesale Lending Services Loan Operations.

The role defines the regional strategy for controlled change delivery and governance across loan operations in EMEA, partnering with Product, Technology, Operations, and Risk and Control. You will lead a small, high-impact team across London and Bournemouth, embedding audit-ready processes, metrics, and responsible governance

Qualifications

• Senior operating model leadership with risk and control judgement in regulated, cross-functional environments.
• Experience designing governance frameworks for intake, prioritisation, readiness and steering forums.
• Proven track record delivering complex change into production teams with disciplined execution.
• Ability to influence senior stakeholders across Product, Technology, Operations, and Risk and Control.
• Experience translating regulatory and market expansion requirements into implemented processes and reporting.
• Proven audit-ready oversight through structured reviews and documented decisioning.
• Strong capability to create performance and control metrics to drive prioritisation.
• Experience partnering with transformation and technology teams to improve workflows and reporting.

Responsibilities

• Set regional strategy and execution framework for business readiness and controlled change delivery across Loan Operations.
• Establish end-to-end portfolio governance covering intake, prioritisation, readiness checkpoints, decisioning, escalation, and post-implementation review.
• Run senior decision forums and structured routines for timely approvals and clear accountability.
• Translate regulatory and market expansion requirements into production-ready operating model outcomes.
• Ensure governance artefacts and oversight routines are audit- and exam-ready.
• Define KPIs and control metrics evidencing operational effectiveness and delivery performance.
• Lead cross-functional delivery coordination with Product, Technology, Operations, and Risk and Control.
• Partner with Technology and Product to prioritise transformation opportunities improving efficiency and resilience.
• Align governance standards and data ownership with global and regional counterparts to drive consistency.
• Develop team capability and succession through coaching and clear adoption standards.
• Represent the function in executive groups focused on performance, efficiency, resilience, and strategic execution.

Skills

Operating model

Risk and controls

Governance frameworks

Executive influence

Regulatory experience

Cross-functional collaboration

Audit readiness

Performance metrics

Transformation delivery

People leadership

Executive communication

Job description

J.P. Morgan is seeking a Head of Business and Regulatory Enablement, Europe, Middle East and Africa (Executive Director) within Wholesale Lending Services Loan Operations.

The role defines the regional strategy for controlled change delivery and governance across loan operations in EMEA, partnering with Product, Technology, Operations, and Risk and Control. You will lead a small, high-impact team across London and Bournemouth, embedding audit-ready processes, metrics, and responsible governance