EMEA Field Applications Engineer – Ethernet & Test

Calnex Solutions Ltd.; Belfast City District; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Contributory pension plan

Private healthcare

Performance bonus

Employee Share Incentive Plan

Job summary

Calnex Solutions is seeking an experienced Field Applications Engineer to join our EMEA sales team, supporting customers across the region and driving technical success throughout the sales cycle. The role can be based in Belfast, Linlithgow, or remotely within Europe.

As a FAE, you will understand Calnex products, analyse customer requirements, provide pre- and post-sales technical support, and help define tests and configurations. Travel up to 50% of the time within the EMEA region is required.

Qualifications

• The ability to gain a thorough understanding of the Calnex product lines and related technologies.
• Minimum 3 years’ experience supporting products or protocols used in Ethernet Networks.
• Educated to Degree level in Engineering, Physics, Computer Science or equivalent.
• Strong willingness to learn the products and their applications.
• Programming/scripting experience – Python preferred.
• Previous experience in direct technical interactions with customers.
• A natural problem solver with excellent communication skills.
• Knowledge of Ethernet network and/or Synchronisation testing.
• Excellent communicator with strong verbal and written communication skills, including the ability to explain complex technical concepts to all levels of users.
• The ability to build relationships of close technical and personal ties with our partners and customers, enabling efficient issue resolution and an environment to identify new opportunities for Calnex.
• Adaptable to rapidly changing market requirements with prioritisation skills.

Responsibilities

• Understand Calnex products’ specifications and their applications for specific industries and end users.
• Identify and analyse customer technical requirements to propose and demonstrate how Calnex products can fulfil these requirements.
• Provide pre-sales and post-sales technical support, establishing a consultative relationship with both our partners and customers, which includes:
• assessing product capability to meet their requirements
• helping define their testing requirements
• assisting in the definition, debug and analysis of test topologies and measurement configurations
• analysis of test issues, results etc.
• providing technical training, both in-person and remotely
• Support commercial colleagues in the EMEA team with technical input.
• Identify business opportunities and contribute to marketing proposals.
• Support trade fairs, plug fests (interop events) and customer visits to promote Calnex products/expertise.
• Travel up to 50% of the time within the EMEA region.

Skills

Product knowledge

Ethernet experience

Engineering degree

Willingness to learn

Python

Customer interaction

Problem solving

Communication skills

Synchronisation testing

Explaining tech concepts

Relationship building

Adaptability

Education

Engineering/Physics/CS degree

Tools

Python scripting

Job description

Calnex Solutions is seeking an experienced Field Applications Engineer to join our EMEA sales team, supporting customers across the region and driving technical success throughout the sales cycle. The role can be based in Belfast, Linlithgow, or remotely within Europe.

As a FAE, you will understand Calnex products, analyse customer requirements, provide pre- and post-sales technical support, and help define tests and configurations. Travel up to 50% of the time within the EMEA region is required.