EMEA Employee Dining & Experience Lead

JPMorganChase; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

J.P. Morgan is seeking an experienced leader to shape the Employee Dining strategy for the EMEA region within Amenity Services.

The role focuses on transformative initiatives, innovation, and strong partnerships with vendors to deliver enhanced dining experiences that drive employee engagement and operational performance. As the EMEA Employee Dining Lead, you will influence strategy, manage multiple projects, and collaborate with cross-functional teams to implement new concepts and technologies

Qualifications

• Experience managing dining, food service, hospitality, or retail programs.
• Knowledge of food, beverage, coffee, and retail industry trends.
• Experience developing and implementing service strategies and operational standards.
• Experience managing external vendor relationships and contract performance.
• Ability to analyze operational and financial data to support business decisions.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Experience collaborating with cross-functional stakeholders.
• Ability to lead multiple initiatives and priorities simultaneously.
• Experience supporting facility openings, renovations, or service transformations.

Responsibilities

• Lead the Employee Dining strategy and roadmap across the region.
• Develop and maintain dining brand standards and service models.
• Serve as the subject matter expert on café, retail, coffee, and dining programs.
• Partner with vendors and stakeholders to develop and implement innovative dining concepts.
• Evaluate market trends, customer insights, and industry developments to inform strategy.
• Support the design and delivery of new dining locations and renovation projects.
• Manage vendor performance, including contractual obligations, audits, and business reviews.
• Analyze utilization, participation, and operational metrics to assess program effectiveness.
• Develop business cases and recommendations for strategic initiatives and investments.
• Collaborate with operational teams to ensure consistent delivery of service excellence.
• Lead training and change management initiatives to support new programs and services.

Skills

Dining programs

Vendor management

Data analysis

Project management

Cross-functional collaboration

Strategic thinking

Communication

Job description

J.P. Morgan is seeking an experienced leader to shape the Employee Dining strategy for the EMEA region within Amenity Services.

The role focuses on transformative initiatives, innovation, and strong partnerships with vendors to deliver enhanced dining experiences that drive employee engagement and operational performance. As the EMEA Employee Dining Lead, you will influence strategy, manage multiple projects, and collaborate with cross-functional teams to implement new concepts and technologies