EMEA Ecommerce Experience Leader

lululemon; City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus program

Equity offerings

Employee discount

Job summary

lululemon seeks a Manager, Ecommerce Experience to lead a team delivering world-class onsite guest experiences across EMEA. You will partner with Digital Product, Merchandising, Brand Marketing, FP&A and regional stakeholders to drive commercial results and elevate the guest journey.

The role requires 5–8 years in ecommerce leadership, a business degree, and experience with Salesforce Commerce Cloud or Contentful. This position offers a hybrid work model in the UK.

Qualifications

• 5–8 years in an Ecommerce leadership role.
• Bachelor's degree in Business/Marketing/Ecommerce or related field.
• Strong understanding of ecommerce ecosystems and drivers (conversion, traffic, guest experience).
• Ability to translate business strategy into actionable plans and influence stakeholders.
• Strong analytical skills with data-driven decision making.
• Experience with ecommerce platforms and digital tools; Salesforce Commerce Cloud and/or Contentful preferred.
• Experience leading and developing high-performing teams.

Responsibilities

• Lead, coach, and develop a team of Ecommerce Experience Specialists, providing direction and career development support.
• Develop and execute quarterly ecommerce experience strategies that support product priorities, inventory sell-through, brand campaigns, and business objectives across all ecommerce divisions.
• Lead weekly ecommerce trading cadences, analyzing website performance across markets and the conversion funnel to identify opportunities and actions.
• Partner with Digital Product teams to identify and prioritize ecommerce technology enhancements, develop business cases, and support implementation through to launch.
• Support quarterly ecommerce KPI forecasting through analysis of historical performance, product plans, and marketplace trends in partnership with Digital Leadership and FP&A.
• Manage cross-functional projects and strategic initiatives, providing updates to leadership and measuring outcomes.
• Serve as a subject matter expert on ecommerce platform capabilities, including merchandising, onsite search, personalization tools, and product recommendations.
• Manage relationships with third-party ecommerce vendors and partners to enhance guest experience and business performance.

Skills

Ecommerce leadership

Stakeholder management

Data analysis

Team leadership

Education

Bachelor's degree in Business/Digital Commerce

Tools

Salesforce Commerce Cloud

Contentful

Job description

lululemon seeks a Manager, Ecommerce Experience to lead a team delivering world-class onsite guest experiences across EMEA. You will partner with Digital Product, Merchandising, Brand Marketing, FP&A and regional stakeholders to drive commercial results and elevate the guest journey.

The role requires 5–8 years in ecommerce leadership, a business degree, and experience with Salesforce Commerce Cloud or Contentful. This position offers a hybrid work model in the UK.