Email Marketing Officer

The Talent Set; Halesworth; On-site; GBP 28,000 - 34,000; Full time

Job summary

The Talent Set are partnering with a client to recruit an Email Marketing Officer to support digital communications, focusing on email campaigns, supporter journeys and social media management. You will collaborate with teams to optimise engagement, analyse campaign data, and create engaging assets for email and social channels, contributing to advocacy and retention efforts.

Based in Suffolk, this full-time role offers opportunities to lead on content creation, report on performance, and

Qualifications

• Proven experience delivering email marketing campaigns and automated supporter journeys.
• Experience with Mailchimp or Dotdigital.
• Experience managing multiple social media accounts.

Responsibilities

• Assist in developing and implementing email marketing campaigns, including automation and supporter journeys.
• Map supporter journeys and optimise retention and lifetime value.
• Manage and curate content across social platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube).
• Create compelling digital content for emails and social media.
• Engage with the community by responding to comments and messages.
• Monitor campaigns and produce regular performance reports with recommendations.
• Stay updated on digital marketing trends and best practices.

Skills

Email marketing

Automation

Social media management

Copywriting

Data analysis

Project management

Stakeholder management

Communication skills

Tools

Mailchimp

Dotdigital

Hootsuite

Sprout Social

Job description

The Talent Set are delighted to partner with our client on a fantastic Email Marketing Officer role. The successful candidate will support the organisation's digital communications, focusing on email marketing, supporter journeys, and social media management to enhance engagement and advocacy.

Key Responsibilities:

• Assist in developing and implementing email marketing campaigns, including automation and supporter journeys that drive engagement and support organisational objectives.
• Collaborate with teams to map supporter journeys, identify opportunities for enhanced communication, and support the optimisation of retention and supporter lifetime value.
• Manage and curate content across social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and YouTube, ensuring alignment with brand guidelines.
• Create compelling digital content such as graphics, videos, and animations for social media and email campaigns.
• Foster community engagement by responding to comments, messages, and participating in relevant conversations and campaigns.
• Monitor and analyse campaign performance, producing regular reports and recommending continuous improvements.
• Stay informed about trends and best practices in digital marketing and social media to enhance campaign impact and efficiency.

Person Specification:

• Proven experience delivering email marketing campaigns and automated supporter journeys, with proficiency in platforms such as Mailchimp, Dotdigital, or similar.
• Sound understanding of digital marketing principles and how email marketing supports audience engagement and retention strategies.
• Experience managing multiple social media accounts and creating engaging digital assets.
• Excellent copywriting, editing, and proofreading skills with a keen eye for detail.
• Ability to analyse campaign data and translate insights into actionable improvements.
• Strong organisational skills with the ability to manage multiple projects independently and prioritise effectively.
• Excellent stakeholder management and communication skills, with a collaborative approach.
• Enthusiasm for digital communications and a commitment to ongoing professional development.
• Desirable: experience in the charity or non-profit sector, supporter communications, and familiarity with social media management tools such as Hootsuite or Sprout Social.

What’s on Offer:

• Location: Suffolk – 1 day a month
• Contract: Full time and permanent

Commitment to Diversity:

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.