EM Nov 26 Consulting Operational Excellence - SA

PwC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

PwC is seeking a Senior Associate to join the BSCO team in the UK, focusing on operations transformation for clients across Banking, Insurance, Private Equity, Government, Defence, and Energy & Utilities. You will drive process redesign, productivity improvements, and cost reduction using analytics and AI-powered tools.

You will work with clients and cross-functional teams to deliver measurable outcomes, build sustainable capability, and contribute to scaling our Operational Excellence practice.

Qualifications

• Practical consulting experience or equivalent operational background across core industries.
• Experience analysing operational processes and identifying opportunities to improve efficiency and performance.
• Experience applying Operational Excellence and process improvement techniques to client operations.
• Experience supporting teams to improve productivity and ways of working.
• Experience contributing to cost reduction, productivity improvement or business case development.

Responsibilities

• Deliver key activities and work packages within high-impact operations transformation projects using PwC methodologies, analytics and AI.
• Apply structured analysis to operating models and processes to identify efficiency and cost-reduction opportunities.
• Build trusted client relationships and collaborate with teams to deliver high-quality project outcomes.
• Coach junior team members and contribute to proposals and client presentations.
• Develop compelling Operational Excellence perspectives and value propositions for clients.

Skills

Operational Excellence

Process redesign

Analytics

AI automation

Client collaboration

Communication

Delivery excellence

Tools

Excel

Power BI

Power Query

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

Open to SAs only

Location

Cardiff, London ML, (Other UK office locations may be available)

Qualifications

None stated

Closes

13th Nov, 1200

About the Role

Join PwC’s growing cross-sector practice, supporting clients across Banking, Insurance, Asset & Wealth Management, Private Equity, Central and Local Government, Defence, and Energy & Utilities, an area of exciting transformation and strategic focus! As a key member of our evolving BSCO team, Senior Associates have a unique opportunity to contribute to impactful projects in process redesign, productivity, cost reduction, and cutting-edge AI-driven innovation that directly enhance our clients’ operational and financial performance.

We are seeking a dynamic and talented Senior Associate to join our BSCO team who is passionate about driving innovation and meaningful change across large, complex operations. This role offers an exciting opportunity to build your Operational Excellence expertise, work directly with clients and contribute to shaping the future of operations across our priority sectors.

Key Responsibilities

Deliver Distinctive Outcomes & Build Trusted Relationships

• Deliver key activities and defined work packages within high-impact operations transformation projects, supporting process excellence across our priority sectors. Apply PwC methodologies alongside analytics, AI and intelligent automation tools to support the design of innovative, data-driven solutions that improve client operations and ways of working.

• Apply structured analysis to operating models, processes and operational performance to identify opportunities for efficiency improvement, productivity gains and sustainable cost reduction. Produce high-quality client deliverables, including analysis, process maps, presentations, recommendations and supporting business cases, communicating complex findings in a clear and practical way.

• Build strong and trusted working relationships with clients and internal teams, working collaboratively to understand client challenges, deliver high-quality project outcomes and contribute to sustainable change. Collaborate openly across teams, sharing insights and supporting continuous learning. Contribute to the ongoing development of our Operational Excellence practice while continuing to build your own technical, consulting and sector expertise.

• Support and coach more junior team members where appropriate, helping to maintain high standards of delivery and creating an inclusive and collaborative team environment.

• Contribute to proposals and client presentations through research, analysis and the development of compelling Operational Excellence perspectives and value propositions.

The skills and experience we’re looking for:

• Practical consulting experience or equivalent operational background across one or more of our core industries: Financial Services (Banking, Insurance & Asset and Wealth Management), Private Equity, Central and Local Government, Defence, and Energy & Utilities. Exposure to operating model transformation, including areas such as operating model design, organisational effectiveness, service delivery models or sourcing strategies. Experience within one or more of our priority sectors is desirable, with broader cross-sector experience also welcomed.

• Experience analysing operational processes and identifying opportunities to improve efficiency, productivity, customer outcomes and operational performance. Experience transforming operational data into actionable insights that support opportunity identification, decision-making and benefit tracking, for example using Excel, Power Query and Power BI.

• Experience applying Operational Excellence and process improvement techniques to analyse and improve client or business operations. Exposure to Lean, Lean Six Sigma or equivalent methodologies is desirable.

• Experience supporting teams to improve productivity and ways of working, for example through improved operating rhythms, structured problem solving, performance insights and continuous improvement. A collaborative mindset and commitment to personal growth and professional development, actively seeking feedback and opportunities to build technical, sector and consulting capability.

• Experience contributing to cost reduction, productivity improvement or business case development for operational transformation initiatives.

• Strong analytical and problem-solving skills, with the ability to structure complex problems, interpret information and translate analysis into clear and practical recommendations.

• Strong communication and interpersonal skills, with the confidence to work directly with client stakeholders and contribute effectively to workshops, interviews and working sessions. Clear and articulate writing skills, with experience developing high-quality presentations, reports and other client deliverables.

• An interest in emerging technologies and how AI, intelligent automation and analytics can be applied to transform operations and ways of working.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Communication, Creativity, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research {+ 21 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date