Elite Retail Security Officer

Staffline; Cardiff; On-site; GBP 19,000 - 25,000; Full time

Job summary

Staffline in Cardiff is seeking an Elite Retail Security Officer to join our team. The role demands a professional background in retail security, loss prevention, and shrinkage reduction within busy environments, with a strong emphasis on customer service and proactive theft prevention.

You will maintain a highly visible security presence, prevent theft, and support loss prevention strategies across multiple sites.

Qualifications

• SIA SG or DS licence required.
• Minimum 3 years’ retail security experience.
• Experience in loss prevention or store detective work.

Responsibilities

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets
• Proactively identify and prevent theft, fraud, and stock loss
• Support the delivery of store loss prevention strategies and contribute to shrinkage reduction
• Monitor and respond appropriately to suspicious activity and security incidents
• Conduct investigations and gather relevant information relating to theft and loss prevention incidents
• Produce accurate and detailed incident reports using digital reporting systems
• Build positive working relationships with store management and retail teams
• Ensure all site security procedures and client requirements are followed at all times
• Respond effectively to emergencies, incidents, and fire evacuation procedures
• Conduct staff and contractor searches where required and authorised
• Maintain professional standards of appearance, conduct, and customer service at all times

Skills

Customer service

Theft prevention

Communication

Conflict management

Professional image

Tools

Digital reporting systems

Job description

Location: Cardiff Pay Rate: £16.12 per hour Hours: Various Shift Pattern: Various shifts between 8:45am and 7:15pm, across 7 days SIA SG or DS Licence Essential, Driving licence also essential as this role requires you to cover multiple sites Minimum 3 Years' Retail Security Experience Required

We are seeking a highly professional and experienced Elite Retail Security Officer to join our team.

This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction within busy retail environments. We are looking for confident professionals who can combine exceptional customer service with proactive theft prevention and store protection.

Please note that applications will only be considered from candidates who have a minimum of 3 years' retail security experience.

Your Responsibilities

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets
• Proactively identify and prevent theft, fraud, and stock loss
• Support the delivery of store loss prevention strategies and contribute to shrinkage reduction
• Monitor and respond appropriately to suspicious activity and security incidents
• Conduct investigations and gather relevant information relating to theft and loss prevention incidents
• Produce accurate and detailed incident reports using digital reporting systems
• Build positive working relationships with store management and retail teams
• Ensure all site security procedures and client requirements are followed at all times
• Respond effectively to emergencies, incidents, and fire evacuation procedures
• Conduct staff and contractor searches where required and authorised
• Maintain professional standards of appearance, conduct, and customer service at all times

What We're Looking For

• A valid SIA Security Guarding (SG) or Door Supervision (DS) licence
• A minimum of 3 years' retail security experience
• Previous loss prevention, store detective, or retail crime prevention experience
• Experience identifying and preventing theft, fraud, and stock loss
• Excellent communication and conflict management skills
• A professional, smart, and highly presentable approach