Electronics Technician

ghd; Great Abington; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading hair styling tool company in the UK seeks an individual for a hands-on role in their Cambridge R&D facility. You will analyze and test customer returned products, identify root causes of failures, and work closely with various departments to implement corrective actions. Ideal candidates will have a strong understanding of electronics, hands-on fault-finding skills, and experience in an R&D environment. A relevant qualification in engineering is essential. This role offers a unique opportunity to contribute to product improvements.

Qualifications

• Hands-on fault finding and disassembly skills on electrical consumer products.
• Ability to follow a structured investigation process.
• Experience extracting and analysing device logs or firmware data.
• Knowledge of electrical safety and lab/workshop practices.
• Attention to detail and ability to record accurate test results.

Responsibilities

• Receive, triage and inspect customer returned products.
• Dismantle products and carry out structured fault finding.
• Identify root cause and contributing factors.
• Extract and interpret device usage logs where available.
• Record findings with high data quality in returns database and attach evidence.

Skills

Basic understanding of electronics

Hands-on fault finding skills

Structured investigation process

Inquisitive mindset

Microsoft Office proficiency

High attention to detail

Clear communication skills

Self-motivated

Experience with diagnostic software tools

Experience in R&D or manufacturing environment

Education

Qualification in electronics or mechanical engineering

Apprenticeship/HNC/HND

Tools

Access or similar

Diagnostic software tools

Test equipment

Data capture tools

Job description

You will analyse and test customer returned ghd tools, determine root cause and failure modes, and translate findings into clear corrective actions. You will work closely with Quality, Product Lifecycle Management (PLM), R&D, Manufacturing and Change Management to prioritise improvements, raise change requests and track outcomes. This is a hands‑on role based in our Cambridge R&D centre, with access to test equipment and product experts.

LOCATION

This role will be based full time in our Cambridge R&D facility.

JOB ROLE AND RESPONSIBILITIES

• Receive, triage and inspect customer returned products, confirming reported symptoms and return reasons.
• Dismantle products safely and carry out structured fault finding using visual inspection, measurement and functional tests.
• Identify root cause and contributing factors, distinguishing design, component, manufacturing and customer misuse drivers.
• Extract, interpret and summarise device usage logs where available.
• Record findings in the returns database with high data quality, including part identifiers, photos and evidence.
• Produce regular trend reports and early warning indicators for new failure modes, with focus on new product introductions (first 6 months post-launch).
• Work with Quality, PLM, R&D and Change Management to define corrective actions, support change requests, and track implementation and verification.
• Support Manufacturing and Supplier Quality teams with evidence packs, samples and feedback to prevent recurrence.
• Maintain controlled and safe working practices (ESD, electrical safety, safe dismantling) and keep diagnostic equipment fit for use.
• Improve the returns analysis workflow, test methods and knowledge base to increase throughput and consistency.

REQUIREMENTS

• Basic understanding of electronics, electromechanics and electrical safety.
• Hands‑on fault finding and disassembly skills on electrical consumer products (or equivalent practical training).
• Able to follow a structured investigation process and document evidence clearly and accurately.
• A naturally inquisitive mindset when assisting with fault‑finding tasks, to understand how equipment has been used, installed, and use this curiosity to explore possible causes of faults.
• Confident using Microsoft Office and structured data entry tools (e.g., Access or similar).
• High attention to detail and able to complete repetitive work accurately at pace.
• Clear written and verbal communication, able to present findings and recommendations.
• Self‑motivated, able to work with minimal supervision and manage workload against throughput targets.
• Qualification (apprenticeship, HNC/HND, diploma or degree) in electronics, mechanical engineering, mechatronics or similar.
• Experience extracting and analysing device logs, firmware data or using diagnostic software tools.
• Experience with structured problem‑solving methods (5 Whys, 8D) and basic change control.
• Experience in an R&D test environment or consumer electronics manufacturing environment.
• Full clean driving licence.

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world.

Developed by leading scientists and engineers in the dedicated ghd R&D laboratories in Cambridge, ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

Renowned for game‑changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

VALUES

• Collaborative – We work together to create the extraordinary.
• Creative – We foster creativity & excellence to create value for our brands and business.
• Courageous – We are agile, entrepreneurial & we own our future.
• Connected – We stay connected and ensure we are always consumer first.
• Committed – We are responsible for our impact on other & the planet.