Electronics Security Systems Engineer

Complete Security Recruitment; Welwyn; On-site; GBP 28,000 - 36,000; Full time

Job summary

Complete Security Recruitment is seeking an experienced Service Engineer to maintain and troubleshoot CCTV, intruder alarms, and access control systems. You will perform regular maintenance, reactive service visits, and planned preventive maintenance in line with SLAs, while providing expert client guidance.

You will also ensure compliance with health and safety standards, produce detailed service reports, and collaborate with service administration and engineering teams.

Qualifications

• Proven experience maintaining CCTV, intruder alarms, and access control.
• Experience with LenelS2, Gallagher, and C-Cure enterprise systems.
• Knowledge of IP-based security networks and related software.
• Relevant training or qualifications such as 18th edition/NVQ/City & Guilds/BTEC preferred.

Responsibilities

• Perform regular maintenance, testing and troubleshooting of security systems to ensure optimal functionality.
• Conduct reactive service visits to meet contracted SLAs.
• Perform planned preventive maintenance visits in line with contracts.
• Provide guidance to clients regarding their security systems and solutions.
• Ensure all work complies with health and safety regulations and maintain detailed reports.
• Collaborate with service administration and engineering teams to deliver excellent service.
• Be available for standby on a call-out rota within the team.
• Mentor and develop the service engineering team as the business grows.

Skills

Diagnostic skills

Regulatory knowledge

Communication skills

Teamwork

Time management

Problem solving

Customer service

Reporting

Education

Security qualifications

Tools

LenelS2

Gallagher

C-Cure

Job description

Job Summary

• Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
• Perform reactive service visits as required to meet contracted customer's service level agreements.
• Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
• Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
• Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
• Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
• To be available for standby on a call-out Rota, as required within the team.
• As the business grows, manage and mentor service engineering team

Skills

• Strong diagnostic and problem-solving skills.
• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good time-management skills.
• Able to identify and solve problems independently.
• Have a professional and positive attitude when dealing with customers.
• Complete detailed work reports accurately and in good time.

Knowledge & Experience

• Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
• Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
• Experience with IP-based security systems, networks and security systems software applications.
• Relevant industry and manufacturing training is favourable.
• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable.

Role Specific

• BS7858 Security Screening
• Enhanced Disclosure & Barring Service (DBS) check
• SC Clearance is favourable
• Full, clean driving licence
• Right to Work in the UK
• Participate in a 24-hour emergency call out Rota system
• Some work away from home

Working Conditions

The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list

• Working at height using ladders on a regular basis
• Load, unload, and transfer tools and heavy materials
• Work requiring hearing protection and/or respirators and masks
• Regular bending, stretching, kneeling and crouching
• Work with vibrating tools and machinery
• Regular work outside in various weather conditions