Electronic Service Engineer - Fixed Term

NEP Group; Crawley; On-site; GBP 32,000 - 45,000; Full time

Job summary

NEP is seeking an Electronic Service Engineer (Fixed Term) to inspect, diagnose, repair and maintain AV and LED display equipment within Creative Technology’s rental inventory. The role collaborates with Operations and Technical teams to keep equipment reliable, safe and ready for upcoming projects.

You will perform electrical safety testing, system calibration, and firmware updates while supporting field repairs and asset lifecycle management.

Qualifications

• Proven ability to diagnose electrical faults on AV equipment and LED displays.
• Experience with three-phase power systems is desirable.
• Competent in soldering and PCB fault tracing; familiar with safety standards.

Responsibilities

• Diagnose, fault find and repair LED displays and professional AV equipment.
• Perform board and component level repairs including soldering and hot air rework.
• Maintain power distribution systems and perform preventative maintenance inspections.
• Carry out firmware updates and calibration; ensure equipment is project-ready.

Skills

Electrical fault-finding

Three-phase power

Soldering & PCB tracing

Electrical safety standards

Technical drawings & schematics

Asset management systems

IT skills

Organisation & prioritisation

Flexible attitude

Tools

Service/asset management systems

Job description

Bring great content—and your career—to life at NEP.

You may be an industry pro ready for your next move, or just starting to think about your career. Either way, NEP offers exciting career opportunities.
If you're not familiar with our name, you've probably seen our work—on stage, on screen, or on the field. For more than four decades, we’ve supported our customers in delivering the world’s most-watched live sports, entertainment, corporate and news broadcasts and events.
Want to find out more? Read on for why we think NEP is a great place to work and apply today.

With operations in more than 20 countries, NEP offers employees opportunities to support live productions happening in every corner of the world, onsite at event venues or from one of our connected facilities.

We bring thousands of events and productions to life worldwide for our customers—and their thousands (sometimes even millions) of fans and audiences—every year. Each event is supported by skilled teams behind the scenes, including the employees of NEP.

Be Part Of a Diverse, Multicultural Team

We strive to bring people together with diverse experiences and perspectives. Whether part of our shared services, sales, customer service, operations, or engineering teams, NEPprovides opportunities to collaborate across cultures and backgrounds.

NEP's software and design teams build the tools, platforms, and systems that power live production at global scale. From front-end interfaces and back-end infrastructure to systems architecture and graphic design, this team keeps our technology ahead of the curve. If you solve complex problems through code or design, there's a place for you here.
Roles include: Front End Developer, Back End Developer, Solutions Architect, Graphic Designer, Systems Configuration

Electronic Service Engineer - Fixed Term

The Electronic Service Engineer is responsible for the inspection, diagnosis, repair, maintenance, and testing of Audio Visual and LED display equipment within Creative Technology’s rental inventory.

Working closely with Operations, Technical Managers, On-Site Engineers, and other Service Engineers, the role ensures all equipment is maintained to the highest technical, safety, and performance standards. The objective is to guarantee reliable, project ready equipment that meets client expectations and supports operational excellence.

Key Responsibilities

Technical Repair & Maintenance

• Diagnose, fault find and carry out electrical and mechanical repairs on LED displays and a wide range of professional AV equipment.
• Perform board level and component level repairs, including manual soldering and hot air rework techniques.
• Maintain and service power distribution systems, including 400V three-phase systems.
• Conduct preventative maintenance inspections to minimise equipment failure and downtime.
• Carry out firmware updates, configuration checks, calibration, and performance testing where required.
• Undertake minor mechanical fabrication and modifications using workshop machinery (e.g., milling, drilling equipment).
• Support the continuous improvement of equipment reliability through failure analysis and root cause identification.

Testing & Compliance

• Take ownership of the PAT testing process, including full management of associated tracking and certification systems.
• Conduct electrical safety testing and general compliance checks in accordance with current legislation and company standards.
• Ensure all repairs and testing meet relevant industry standards and company quality requirements.
• Maintain accurate certification records and documentation for audit purposes.

Operational Support

• Work closely with Operations and Technical teams to prioritise equipment requiring urgent repair in line with upcoming projects.
• Ensure repaired equipment is fully tested, quality checked, and ready for deployment.
• Attend site to carry out field repairs or provide technical troubleshooting support when necessary.
• Assist in stock control of spare parts and recommend procurement where required.

Administration & Systems

• Maintain accurate and timely records within repair management and inventory systems.
• Track equipment returns to manufacturers and suppliers, including warranty repairs and service agreements.
• Provide clear reporting on recurring faults, repair trends, and equipment performance issues.
• Contribute to asset lifecycle management and equipment condition reporting.

Other Duties & Responsibilities

• Build and maintain strong working relationships across all departments.
• Liaise with manufacturers and suppliers to obtain technical support, documentation, and replacement components.
• Continuously develop technical knowledge of current and emerging AV technologies.
• Observe and promote safe working practices, including correct use of PPE and workshop safety procedures.
• Ensure compliance with company policies and procedures, including: Quality Management System (ISO9001), Environmental (ISO14001), Health and Safety (ISO45001) and Event Sustainability (ISO20121).
• Support sustainability initiatives by ensuring responsible handling, disposal, and recycling of electronic components.
• Participate in training, mentoring of colleagues, and knowledge sharing within the team.

Skills & Experience

• Strong electrical fault-finding and diagnostic skills.
• Experience working with three-phase power systems (desirable).
• Competent in soldering and PCB fault tracing
• Strong understanding of electrical safety standards.
• Ability to interpret technical drawings and schematics.
• Good IT skills and experience using service/asset management systems.
• Excellent organisational and prioritisation skills.
• Flexible approach with the ability to respond to operational demands.