Electronic Gaming Host

Grosvenor Casinos; Coventry; In loco; GBP 12.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free on site parking for the team

Discounted food and drink on site

Comfortable break spaces

Excellent transport links nearby

Full disabled access

Descrizione del lavoro

Grosvenor Casino Coventry, part of The Rank Group, seeks an Electronic Gaming Host to greet guests on the gaming floor and deliver engaging, high-energy service. You will help create memorable moments, ensure exceptional guest experiences and contribute to a vibrant atmosphere in a 24/7 casino environment.

Ideal candidates have hospitality or customer-service experience, a positive attitude, and the ability to work nights and weekends as part of a dedicated team on site at Coventry Casino.

Competenze

• Experience in hospitality or customer-facing roles.
• Excellent customer service and social skills.
• Willingness to be a team player ensuring high service standards.
• Willingness to work night shifts and weekends in a 24/7 casino environment.

Mansioni

• Greet and attend to guests on the electronic gaming floor.
• Create welcoming, energetic experiences and entertain guests.
• Contribute to a vibrant, customer-focused atmosphere to encourage return visits.

Conoscenze

Hospitality experience

Customer service

Positive attitude

Team player

Descrizione del lavoro

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Coventry Casino

Grosvenor Casino Coventry is a vibrant, high energy destination at the iconic Coventry Building Society Arena, offering 24/7 gaming, entertainment, dining and live sports. Known for major tournaments like Goliath and exceptional guest experiences, it’s a friendly, supportive venue perfect for those who thrive in a lively, customer focused environment.

Site-Specific Benefits

• Free on site parking for the team, providing easy, stress free access every shift.
• Discounted food and drink options on site, keeping you fuelled with great value choices.
• Comfortable break spaces where you can relax and recharge during downtime.
• Excellent transport links, including Coventry Arena Train Station just an 8 minute walk away and quick access to the A444 for smooth road travel.
• Full disabled access throughout the venue, ensuring an inclusive, welcoming environment for everyone.

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you’ll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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