Electrical Operations Manager

Paradigm Housing Group; High Wycombe; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Paradigm Housing Group is seeking an Electrical Operations Manager to lead their electrical team, ensuring compliance and operational excellence. This role involves managing a £3.5 million budget, driving improvements, and enhancing electrical services across 17,000 properties. The ideal candidate will have extensive experience and NICEIC certification, with a focus on customer satisfaction and health and safety compliance.

Qualifications

• Extensive experience in managing electrical works and compliance programmes.
• Strong commercial awareness and communication skills.
• Proficiency in IT and health and safety regulations.

Responsibilities

• Lead and develop a high-performing team of electricians.
• Oversee a £3.5 million budget for electrical works.
• Ensure compliance with all relevant regulations and standards.

Skills

Team Management

Strategic Thinking

Budget Management

Compliance Oversight

Customer Satisfaction

Education

NICEIC Approved Contractor Certification

Job description

Location High Wycombe / hybrid working (2/3 days office & 2/3 working from home)

The Vacancy

Paradigm Housing Group is seeking an Electrical Operations Manager to lead our electrical team, ensuring top-tier service, compliance, and operational excellence. With responsibility for managing a team of electricians, an Electrical Supervisor, and an Electrical Quality Inspector, you'll drive improvements, oversee a £3.5 million budget, and deliver robust compliance programmes that align with our strategic goals.

As a pivotal member of the Property Services team, you will act as the Duty Holder and Qualified Supervisor for Paradigm’s NICEIC Approved Contractor status, ensuring adherence to the highest industry standards.

This role is an opportunity to shape and enhance electrical services across our 17,000 properties while championing customer satisfaction, health and safety compliance, and team performance.

Key Responsibilities

Strategic Leadership: Provide strategic direction and continuous improvement for electrical works and compliance services.

Compliance Oversight: Act as the NICEIC Duty Holder & QS, ensuring full compliance with all relevant regulations and standards.

Team Management: Lead and develop a high-performing team of electricians, fostering a culture of excellence and continuous improvement.

Budget Management: Oversee the £3.5 million electrical works budget, ensuring financial efficiency and operational effectiveness.

Programme Delivery: Manage the electrical compliance testing programme, forward planning, and all associated remedial and investment works.

Customer Satisfaction: Monitor and improve customer satisfaction, addressing complaints and queries promptly and effectively.

Health and Safety: Ensure all operations comply with CDM, ACOP, and health and safety regulations.

What We’re Looking For

We are seeking a highly qualified professional with extensive experience in managing electrical works and compliance programmes. The ideal candidate will have a proven track record in leading teams, ensuring adherence to electrical regulations, and delivering excellent customer-focused services.

You should have strong commercial awareness, strategic thinking skills, and the ability to manage budgets effectively. Experience as a NICEIC Approved Contractor Q/S and Duty Holder is essential, alongside excellent communication abilities for engaging with stakeholders at all levels.

A proactive and adaptable approach is key, as is the ability to critique and improve processes for the benefit of the business. Proficiency in IT and a comprehensive understanding of health and safety regulations are also required.

Knowledge of other trade works, such as voids, small works, reactive repairs, kitchens, and bathrooms, would be advantageous, along with relevant health and safety training.

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email [e-mail] and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.