Electoral & Democratic Services Assistant

Wirral Council; Wirral; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Local government pension scheme

Life cover and ill-health protection

Annual leave 28 days + public holidays

Job summary

Wirral Metropolitan Borough Council is seeking a highly organised Electoral & Democratic Services Assistant to help plan and deliver statutory elections during 2027 and 2028, with accuracy and strong customer service as priorities. This role provides essential admin support for governance changes, including Policy and Scrutiny, and offers a fast-paced environment where confidentiality and adaptability are important.

Some evening/weekend work is expected.

Qualifications

• Excellent organisational and administrative skills with the ability to work accurately under pressure.
• Confident communicator with strong customer service skills.
• Flexible, proactive and able to adapt quickly to changing priorities and demands.
• Experience in electoral services or local government is advantageous but not essential.

Responsibilities

• Providing administrative support for the planning and delivery of elections.
• Assisting with postal voting processes, election logistics and staffing coordination.
• Handling telephone and email enquiries from electors, councillors and stakeholders.
• Supporting the management of election documentation and electoral data.
• Providing administrative support for new governance arrangements, including Policy and Scrutiny functions.
• Assisting the team during peak workload periods, including elections and school appeals.

Skills

Excellent organisational skills

Administrative skills

Customer service skills

Strong IT skills

Confidential handling

Job description

Electoral & Democratic Services Assistant

• Employer: Wirral Metropolitan Borough Council
• Salary: £26,824 to £28,142 plus benefits
• Location: Wirral, Mallory, 2 Alice Ker Square, Hybrid Working
• Contract: Temporary
• Working Pattern: Flexible Hours/Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 31/08/2026 at 23:59
• Reference: L&CS/26/343124

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values - ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Electoral & Democratic Services Assistant – Politically Restricted - 2 year fixed term

About the Role:

We are looking to recruit a highly organised and motivated Electoral & Democratic Services Assistant to join our team during a busy period of electoral activity in 2027 and 2028.

This varied role will support the Electoral Services team in the planning and delivery of statutory elections, while also providing essential administrative support as the Council implements changes to its governance arrangements, including support for a newly established Policy and Scrutiny function.

This is an excellent opportunity to gain experience in the delivery of democratic processes and local government governance, working in a fast‑paced environment where accuracy, professionalism and excellent customer service are essential.

Key responsibilities include:

• Providing administrative support for the planning and delivery of elections.
• Assisting with postal voting processes, election logistics and staffing coordination.
• Handling telephone and email enquiries from electors, councillors and stakeholders.
• Supporting the management of election documentation and electoral data.
• Providing administrative support for new governance arrangements, including Policy and Scrutiny functions.
• Assisting the team during peak workload periods, including elections and school appeals.

About the Candidate:

The successful candidate will have excellent organisational and administrative skills, with the ability to work accurately under pressure and meet strict deadlines. You will be a confident communicator with strong customer service skills and the ability to deal sensitively with confidential information.

You will be flexible, proactive and able to adapt quickly to changing priorities and demands. A keen eye for detail, strong IT skills and the ability to work both independently and as part of a team are essential.

Experience of working within electoral services, local government or another regulated environment would be advantageous, but is not essential.

Additional Information

This is a fantastic opportunity to play a key role in supporting local democracy and governance while developing valuable experience within Electoral and Democratic Services.

In return, we offer:

• The opportunity to support the delivery of democratic processes.
• Experience of working within Electoral Services and local government governance structures.
• A supportive and professional team environment.

Please note that some evening and weekend working will be required during peak election periods.

Interviews to be held in Wallasey Town Hall week commencing 7th September 2026.

We welcome applications from all suitably qualified candidates. For this vacancy, candidates must have an existing right to work in the UK before commencing employment. Skilled Worker visa sponsorship is not available for this post.Eligibility to work in the UK will be verified in the final stages of the selection process.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family‑friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier‑free and as accessible as possible please contact [e-mail]