Service Support (Day Services)

Wirral Council; Wirral; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wirral Council is seeking Service Support Workers to assist adults with learning disabilities, physical disabilities and complex health needs. You will provide high‑quality support, help individuals achieve personal goals, and enable participation in meaningful community activities across day service hubs and community settings.

We value dignity, compassion and person‑centred support, with opportunities for ongoing training and development.

Qualifications

• Experience supporting people in a care setting is desirable.
• Health and Social Care Level 2 or willingness to work toward it is desirable.
• Experience supporting adults with complex health needs or behaviours of concern is advantageous.

Responsibilities

• Support people with personal care, health and wellbeing needs.
• Deliver engaging activities to promote independence, choice and inclusion.
• Encourage individuals to develop life skills and participate in their local communities.
• Build positive relationships with families, carers and partner organisations.
• Contribute to care and support planning with a person-centred approach.
• Support fundraising events, social activities and community engagement opportunities.

Skills

Care experience

Communication

Flexibility

Organisational skills

Empathy

Education

Health and Social Care Level 2

Job description

• Employer: Wirral Metropolitan Borough Council
• Salary: £25,989 - £26,403 - 36 hours per week plus benefits (pro rata salary for hours less than 36)
• Location: Wirral
• Contract: Temporary
• Working Pattern: Flexible Hours/Full Time/Part Time
• Hours: Various hours per week.
• Closing Date: 04/09/2026 at 23:59
• Reference: AH&SC/26/343282

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values - ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Service Support (Day Services) 12 Month Fixed Term Contract - Various locations - please see below - hours to be advised

Eastham

Pensbywood

Cambridge Road

Are you passionate about supporting adults to live fulfilling, independent lives? Do you want a rewarding role where every day makes a real difference?

Wirral Day Services is looking for caring, enthusiastic and motivated individuals to join our team as Service Support Workers. In this role, you will provide high-quality support to adults with learning disabilities, physical disabilities and complex health needs, helping them achieve their personal goals and take part in meaningful activities within the community.

About the Role:

Working across our day service hubs and community settings, you will:

• Support people with personal care, health and wellbeing needs.
• Deliver engaging activities that promote independence, choice and inclusion.
• Encourage individuals to develop life skills and participate in their local communities.
• Build positive relationships with families, carers and partner organisations.
• Contribute to care and support planning, ensuring a person-centred approach at all times.
• Support fundraising events, social activities and community engagement opportunities.

About the Candidate:

We are seeking people who:

• Are committed to delivering dignified, compassionate care.
• Have excellent communication and teamwork skills.
• Can work flexibly across different day service locations.
• Are organised and able to prioritise their workload.
• Share our values and are passionate about making a positive impact on people's lives.

We Have Specialist Provision for people with Profound and Multiple Learning Disabilities (PMLD) at Pensby Wood. The role requires patience, compassion and a person-centred approach. Individuals may have complex physical, health, sensory and communication needs and require support with all aspects of daily living. The role involves providing hands‑on assistance, promoting comfort and wellbeing, supporting communication through non‑verbal methods, facilitating meaningful activities and ensuring each person is able to participate fully in their life and community.

Experience & Qualifications:

• Experience supporting people in a care setting is desirable, whether through paid work, volunteering or personal experience.
• A Level 2 Health and Social Care qualification (or willingness to work towards one) is desirable.
• Experience supporting adults with complex health needs or behaviours of concern would be advantageous.

Why Join Us?

• Meaningful and rewarding work
• Ongoing training and development opportunities
• Supportive team environment
• Opportunities to make a genuine difference every day
• Be part of an organisation committed to helping people thrive

Join us and help people enjoy, achieve and thrive in their communities.

Working with people who have Profound and Multiple Learning Disabilities (PMLD) is a rewarding role that requires patience, compassion and a person-centred approach. Individuals may have complex physical, health, sensory and communication needs and require support with all aspects of daily living. The role involves providing hands‑on assistance, promoting comfort and wellbeing, supporting communication through non‑verbal methods, facilitating meaningful activities and ensuring each person is able to participate fully in their life and community. Successful applicants will be committed to building trusting relationships, recognising individual preferences and achievements, and delivering high-quality support that promotes dignity, inclusion and the best possible quality of life.

Suanne Price or Mike Larkin (Dale Farm)

Jennifer Brennan, Sue Grundy, Toni Denham or Toni White (Eastham & Highcroft)

Terri Clayton (Pensbywood)

Claire Kevlin, Dave Hughes or Caroline Silk (Oakenholt & Cambridge Road)

Interviews will take place week commencing 14th September 2026.

Please ensure you state your preferred location on application form.

Wirral Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment. As part of our safer recruitment process, all successful applicants will be subject to thorough pre‑employment checks, including enhanced DBS clearance, verified reference checks, verification of qualifications and identity, and checks of the right to work in the UK.

We welcome applications from all suitably qualified candidates. For this vacancy, candidates must have an existing right to work in the UK before commencing employment. Skilled Worker visa sponsorship is not available for this post. Eligibility to work in the UK will be verified in the final stages of the selection process.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail]

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on [e-mail] or contact 0151 644 4500 or 0151 652 4349.

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier‑free and as accessible as possible please contact [e-mail]

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re‑appoint any employee who has left under the terms of the Council’s Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.