Elective Admissions Booking Clerk Great Western Hospitals NHS Foundation Trust

Katalysysts Consulting; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking healthcare provider is seeking an enthusiastic Elective Admissions Clerk to join their dedicated team. This role is crucial in delivering a patient-focused surgical admissions service, ensuring efficient booking and communication with patients. You will collaborate with various departments to maximize theatre time and adhere to national performance indicators. By embodying the values of Service, Teamwork, Ambition, and Respect, you will contribute to empowering patients and enhancing their healthcare experience. If you are passionate about making a difference in patient care, this opportunity is perfect for you.

Qualifications

• Experience in surgical admissions and patient communication is essential.
• Knowledge of RTT rules and theatre management is beneficial.

Responsibilities

• Provide accurate surgical admissions service for elective patients.
• Communicate with patients to ensure surgery dates are agreed.
• Monitor and update speciality wait list information.

Skills

Patient Communication

Surgical Admissions Knowledge

Negotiation Skills

Understanding of RTT Rules

Theatre Management

Education

Relevant Healthcare Qualification

Job description

Elective Admissions Booking Clerk - Band 3
Full Time 37.5 hours per week

Previous applicants need not apply

We are looking for an enthusiastic Elective Admissions Clerk to join our team here at the Great Western Hospital.

You will provide a patient-focused, accurate and efficient surgical admissions service for elective patients, in line with Trust values and in accordance with the Elective Access, Booking and Choice of Date policy, working together with colleagues in other departments to provide the best service for patients, fully utilising all available pre-op and theatre sessions.

To deliver a specialty surgical booking service in accordance with key national and Trust-wide performance indicators, such as Referral To Treatment targets.

1. Communicate and negotiate with patients and relatives, on the telephone, in person and in writing, to make certain the surgery date is booked with patient agreement. Ensure patients and relatives understand information conveyed regarding surgical admission.
2. Meet weekly with Speciality Consultants to ensure cases and patients are booked to appropriate lists, whilst adhering to the Trust policy on Elective Access, Booking and Choice of Date and other guidelines and targets.
3. Understand and interpret Trust waiting list information, and utilise this to ensure that speciality operating lists are booked appropriately and in target timescales.
4. Monitor and update speciality wait list information as work progresses, and provide feedback to responsible manager.
5. Understand and utilise a good working knowledge of national Referral To Treatment (RTT) rules and Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not Normally Funded (INNF) and Independent Sector outsourcing/transfer guidelines.
6. Ensure that theatre lists are booked to full capacity two to six weeks ahead, maximising theatre time efficiency. Analyse and report any shortfalls to the responsible manager before problems escalate.
7. Manage Theatre cancellations.

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

• Service: We will put our patients first.
• Teamwork: We will work together.
• Ambition: We will aspire to provide the best service.
• Respect: We will act with integrity.

This advert closes on Tuesday 3 Dec 2024.

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