EL PL Claims Handler

NRG.; Newcastle upon Tyne; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Supportive environment

Career progression opportunities

Job summary

NRG. is recruiting an EL/PL Portal Claims Handler to join our well-established claimant personal injury practice.

You will manage your own caseload of low-value EL/PL Portal claims from inception through to settlement, ensuring strong client care and efficient progression through the claims process. The role demands at least 1 year of EL/PL Portal claims experience, familiarity with Stages 1–3, excellent organisation, negotiation and communication skills, and a proactive team approach.

Qualifications

• Minimum 1 year experience handling EL/PL Portal claims.
• Experience guiding claims through Stages 1–3.
• Strong knowledge of personal injury and Portal procedures.
• Excellent organisational skills with ability to prioritise a busy workload.
• Strong negotiation and communication skills.

Responsibilities

• Manage a caseload of EL/PL Portal personal injury claims.
• Review initial case information and assess prospects of success.
• Monitor key dates, including limitation periods.
• Prepare allegations of negligence and complete Claim Notification Forms via the EL/PL Portal.
• Progress claims through Portal stages 1–3.
• Obtain and liaise with medical experts and other professional experts.
• Negotiate with insurers, solicitors, counsel and third parties.
• Value general damages and assess special damages, including loss of earnings, care, assistance and other financial losses.
• Prepare schedules of special damages.
• Prepare Part 8 proceedings where required.
• Prepare files, trial bundles and instructions to counsel for Stage 3 hearings.
• Provide regular updates to clients and management.
• Handle client enquiries professionally and deliver a high standard of customer service.
• Support colleagues and assist with other duties as required.

Skills

Negotiation

Communication

Organisational skills

Attention to detail

Teamwork

Job description

An exciting opportunity has arisen for an experienced EL/PL Portal Claims Handler to join a well-established and highly regarded claimant personal injury law firm. This role is ideal for someone with experience managing Employers' Liability and Public Liability Portal claims who is looking to develop their career within a supportive and collaborative team.

You will be responsible for managing your own caseload of low-value EL/PL Portal claims from inception through to settlement, ensuring excellent client care and progressing matters efficiently through all stages of the claims process.

Key Responsibilities

• Manage a caseload of EL/PL Portal personal injury claims.
• Review initial case information and assess prospects of success.
• Monitor and record key dates, including limitation periods.
• Prepare allegations of negligence and complete Claim Notification Forms via the EL/PL Portal.
• Progress claims through all Portal stages, including Stages 2 and 3.
• Obtain and liaise with medical experts and other professional experts.
• Negotiate with insurers, solicitors, counsel and other third parties.
• Value general damages and assess special damages, including loss of earnings, care, assistance and other financial losses.
• Prepare schedules of special damages.
• Prepare Part 8 proceedings where required.
• Prepare files, trial bundles and instructions to counsel for Stage 3 hearings.
• Provide regular updates to clients and management.
• Handle client enquiries professionally and deliver a high standard of customer service.
• Support colleagues and assist with other duties as required.

About You

To be considered for this role, you should have:

• A minimum of 1 year's experience handling EL/PL Portal claims.
• Experience managing claims through Stages 1, 2 and 3.
• Strong knowledge of personal injury claims processes and Portal procedures.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong negotiation and communication skills.
• A positive, proactive and team-oriented approach.
• The ability to work to deadlines while maintaining excellent attention to detail.

What's on Offer?

• Performance-related bonus scheme.
• Hybrid working (subject to eligibility).
• A supportive and collaborative working environment.
• Opportunities for career progression and professional development.
• The chance to join a respected and growing claimant personal injury practice.

Our client is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates. Reasonable adjustments are available throughout the recruitment process where required.