EHR Integration Specialist, Customer Success Impact

Elsevier; England; On-site; GBP 59,000 - 98,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

Elsevier is seeking an EHR Integration Specialist in the Customer Success team (Clinical Solutions) to bridge clinical content delivery with IT stakeholders. You’ll shape integration strategies and guide configuration to ensure seamless EHR workflows and enhanced clinician experience.

You’ll lead conversations on HL7/FHIR, SSO, and related technologies, collaborate across teams, and drive improvements that boost customer satisfaction and retention.

Qualifications

• Strong IT background with healthcare integration tech.
• Experience with EHR integrations and healthcare IT standards.

Responsibilities

• Become the expert on business models and rules behind each Clinical Solutions product.
• Master access and entitlement methods across the business.
• Partner with Implementation Lead to map client needs to the right Elsevier solution.
• Lead complex integration conversations with client IT teams.
• Answer questions on technical requirements and integration capabilities.
• Spot process improvements and implement them.
• Maintain integration documentation with best practices.
• Coordinate across departments to ensure downstream success.
• Develop and refine processes for enhanced features to drive retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign‑On

Infobutton

SMART on FHIR

Confluence/Jira

Excel

Word

MS Project

Visio

Multitasking

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Job description

Elsevier is seeking an EHR Integration Specialist in the Customer Success team (Clinical Solutions) to bridge clinical content delivery with IT stakeholders. You’ll shape integration strategies and guide configuration to ensure seamless EHR workflows and enhanced clinician experience.

You’ll lead conversations on HL7/FHIR, SSO, and related technologies, collaborate across teams, and drive improvements that boost customer satisfaction and retention.