Operations & Facilities Manager

UCC Coffee UK and Ireland; Milton Keynes; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee internal operational activities across the UK and Ireland. In this pivotal role, you will implement business changes, drive efficiency, and ensure compliance with legal standards. Your leadership will guide a team of around 100, focusing on productivity, quality, and sustainability. If you're an experienced manager with a knack for logistics and facilities, and possess strong communication skills, this is your chance to make a significant impact in a forward-thinking environment.

Qualifications

• Experienced manager with a strong understanding of logistics and facilities.
• Demonstrated effective people management to improve operational efficiency.

Responsibilities

• Oversee internal operational activities in the UK and Ireland.
• Implement business changes to drive production and improve efficiency.

Skills

People Management

Operational Efficiency

Leadership Skills

Communication Skills

Microsoft Office

Lean/Six Sigma

Education

IOSH Managing Safely

NEBOSH General Certificate

Job description

Reporting to the Head of Service Operations you will be responsible for overseeing all internal operational activities in the UK and Ireland, specifically refurbishment Production, Product preparation, Warehousing, Stores as well as Facilities. Your primary goal will be to implement business change, drive production, stores and warehouse efficiency, improve quality and introduce cost efficiencies to ensure UCC Coffee meets its customer and business requirements.

5 direct reports. Total team of circa 100.

The Role

• Review operational processes with the aim to continuously improve productivity and efficiency ensuring that company objectives for quality, cost, efficiency, responsiveness and growth are met
• Development and maintenance of building and associated facilities infrastructure to ensure a safe, compliant and high standard of working environment for UCC operations across all sites.
• Contractor Management for all facilities related services.
• General administration covering recruitment, expenses, credit cards, disciplinary procedures, holidays and sickness. Also raising of Purchase Orders as required, receipting POs and approval of invoices
• Liaise and meet with third party companies, landlords etc. as required
• Provide presentation outputs outlining the teams performance, stats and any challenges or issues.
• Some travel will be required within the UK and abroad with occasional overnight stays
• Manage risk and the compliance including with company policies in relation to H&S, environmental and quality matters in the above business areas. Seek support from the H&S team where necessary and support them with records and evidence for audit purposes.
• Support colleagues in UCC with Sustainability data and projects as required
• Accountability for inventory accuracy, workshop production output, waste management and supplier invoices
• Monitor team performance closely through regular performance management, coaching and developing across all areas of the operation and taking ownership of the annual appraisal process (PRPR)
• Ensure that all reporting line carry out effective performance management and development
• Liaise with the training team to ensure all training requirements are adhered to and that all inhouse training is properly documented
• Ensure that all UK sites and Ireland are compliant with all legal requirements/regulations and that they are well maintained and safe places to work
• Keyholder responsibilities
• Support the Head of Service Operations with Ad-Hoc projects
  
  

One-off Projects 2025/26

• Key stakeholder in the implementation of ERP.
• Key stakeholder in the UCC site relocation.
  
  

The Person

• Experienced manager with a good understanding of technical, logistics and facilities
• Able to demonstrate effective people management to improve operational efficiency and ensure productivity targets are met
• Strong leadership skills and attention to detail with the ability to motivate a target driven team
• Ability to interpret and cascade company objectives
• An effective communicator and able to build internal relationships at all levels
• Excellent admin and IT skills-Microsoft Office
• Experience of Lean/Six Sigma would be advantageous
• Flexible approach to work and hours
  
  

Qualifications

• IOSH (Managing Safely), NEBOSH (General Cert) preferred
  
  

Salary: Competitive