Business Service Manager

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in counter-terrorism is seeking a Business Service Manager to oversee service agreements and ensure high-quality service delivery. This role involves collaboration with internal teams and external vendors, requiring strong ITIL experience and interpersonal skills. The position offers a competitive salary and excellent opportunities for career development.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Strong interpersonal skills needed for effective communication.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services, producing management reports.
• Conduct regular service reviews with stakeholders.

Skills

ITIL service management

Supplier Management

Service Reporting

Change Management

Problem Management

Interpersonal Skills

Tools

Cisco technologies

Microsoft technologies

Data centre management

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, conducting regular service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

At this level, you should have experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be accustomed to making decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are strong interpersonal skills: building relationships and communicating effectively.

Now more than ever, it’s a great time to join the Met Police. We aim for our team to reflect the diverse communities we serve and are committed to recruiting individuals who understand and represent these communities.

Alongside the rewarding nature of the job, a competitive salary, and a Civil Service pension, you’ll benefit from excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. Your application must include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please ensure your documents are saved in PDF or Word format, clearly labeled as CV and/or Personal Statement, and do not submit multiple copies.

Completed applications must be submitted by 23:55 on 27th May 2025.

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, long-term conditions, ethnic minorities, and women.

As a Disability Confident employer, we are dedicated to making reasonable adjustments in our recruitment process to support disabled applicants. Please include any required adjustments in your application. All information will be kept confidential.