Assistant Accommodation Manager

Sanctuary Group; Chelmsford; On-site; GBP 27,000 - 30,000; Full time

Job summary

Sanctuary Students is seeking an Assistant Accommodation Manager for its Chelmsford site. The role involves overseeing accommodation operations, managing staff, and ensuring high standards of service. Ideal candidates will have experience in accommodation management and strong customer service skills, contributing to a supportive environment for students.

Benefits

25 days annual leave, increasing to 30 days plus public holidays

Pension scheme with employer contributions

Life Assurance and Employee Assistance

Cycle to Work and health plans

Employee discounts and wellbeing support

Qualifications

• Experience in high-quality accommodation operations or customer service.
• Effective communication skills at all organizational levels.
• Experience managing staff and providing administrative support.

Responsibilities

• Manage a team of General Assistants overseeing cleaning and service tasks.
• Handle financial tasks including processing rent payments and invoices.
• Conduct monthly building checks and raise repairs.

Skills

Customer service

Communication

Team management

Administrative support

Microsoft Office

Job description

Sanctuary Students provides safe and secure accommodation to thousands of students across the country. We believe our strength lies in our dedicated staff who assist students with their daily needs.

Assistant Accommodation Manager

Location: NHS Broomfield, Chelmsford

Salary: £27,000 – £29,042.42 per annum

Hours: 36 hours per week

We have an opportunity for an Assistant Accommodation Manager to join our site operations team in Chelmsford. This role involves overseeing site operations, including logging maintenance repairs, conducting void room checks, ensuring compliance, and maintaining high cleaning standards.

We seek a professional, team-oriented individual experienced in a similar role, self-motivated, proactive, eager to learn, and aligned with Sanctuary’s values.

Key Responsibilities:

1. Manage a team of General Assistants, overseeing tasks such as cleaning communal areas, daily service cleans, and hotel-style changeovers of accommodation.
2. Allocate tasks and manage workloads to meet business priorities.
3. Handle financial tasks, including processing rent payments, invoices, and purchase orders.
4. Communicate professionally with tenants and the wider team, addressing queries promptly.
5. Deliver quality customer service and respond effectively to inquiries.
6. Conduct monthly building checks, raise repairs, inspect void rooms, and review work completion.
7. Develop and sustain strong relationships with internal and external stakeholders.

Skills and Experience:

1. Experience supporting high-quality accommodation operations or customer service.
2. Effective communication skills at all organizational levels.
3. Experience managing staff and providing administrative support.
4. Excellent customer service skills.
5. Proficiency in Microsoft Office (Word, Excel, Outlook).
6. A valid driver’s license, as occasional travel may be required.

Why Work for Us?

Sanctuary Students manages accommodation for over 11,500 students across the UK, partnering with universities to offer cost-effective facilities management and support services, including purpose-built student accommodation in major cities.

Benefits:

• 25 days annual leave, increasing to 30 days plus public holidays.
• Pension scheme with employer contributions.
• Life Assurance, Employee Assistance, Cycle to Work, and health plans.
• Employee discounts, wellbeing support, recognition schemes.
• Starting salary of £24,155 plus an annual policy allowance, increasing after 12 months.

Job Reference: 223705

Applicants must have the right to work in the UK. Internal applicants should submit via their internal careers account.

We value diversity and inclusion and encourage applications from varied backgrounds. We are committed to accessibility and will accommodate applicants' needs throughout the process.