Assistant Accommodation Manager

TN United Kingdom; Chelmsford; On-site; GBP 27,000 - 30,000; Full time

Job summary

An established industry player is seeking an Assistant Accommodation Manager to oversee site operations in Chelmsford. This dynamic role involves managing a team, ensuring high standards of accommodation, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrate strong leadership skills, and possess a proactive approach to problem-solving. With a commitment to employee wellbeing, the organization offers a comprehensive benefits package, including generous leave and pension contributions. If you're passionate about making a difference in student accommodation, this opportunity is for you.

Benefits

25 days leave (rising to 30)

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Voluntary health plans

Wellbeing support

Qualifications

• Experience in high-quality accommodation operations or customer service.
• Ability to manage staff and provide administrative support.
• Excellent communication and customer service skills.

Responsibilities

• Manage a team of General Assistants and allocate tasks effectively.
• Ensure high cleaning standards and compliance checks.
• Communicate professionally with tenants and handle queries.

Skills

Customer Service

Communication Skills

Staff Management

Microsoft Office

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Client:

Sanctuary Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

03760b8bd7d4

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

£27,590.24 – 29,042.42 per annum

36 hours per week

We have an opportunity for an Assistant Accommodation Manager to join our site operations team based in Chelmsford. This is an exciting role which is responsible for all aspects of site operations including logging maintenance repairs, void room checks, compliance checks and managing high cleaning standards across the site.

We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

The role of Assistant Accommodation Manager will include:

• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of general assistants to priorities the needs of the business
• Completing finance tasks such as processing rent payments, invoices and raising purchase orders
• Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
• Providing a quality customer service to customers and reacting to any queries
• Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
• Working knowledge of effective communication at all levels
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools
• £24,155 per annum with an additional policy allowance of £2,415 per annum (rising to £25,426 with an additional policy allowance of £2,542 per annum after 12 months, subject to satisfactory performance)

Job Reference: 223705

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.