Retentions Agent

Michael Page; Manchester; On-site; GBP 27,000; Full time

Job summary

A leading company in the Technology & Telecoms industry is seeking a Retention's Agent in Manchester. This role involves achieving sales targets through customer retention and up-selling, while collaborating with internal teams to enhance customer satisfaction. Ideal candidates will have a strong telesales background and excellent communication skills.

Benefits

Free on-site parking

Opportunity to be made permanent

Central office location close to public transport

Qualifications

• Strong background in retention's/telesales is essential.
• Excellent communication and interpersonal skills.
• Ability to work well in a team environment.

Responsibilities

• Achieve sales targets through customer retention & up-selling.
• Liaising with internal team to assist the customer.
• Maintain a deep understanding of the products & services.

Skills

Communication

Problem-Solving

Sales Techniques

Customer Service

Job description

Salary 26400.00 GBP Annual + possibility of being made permanent

A fantastic opportunity has arisen for a Retention's Agent in the thriving Technology & Telecoms industry based in Manchester. The successful candidate will be a proactive individual with a passion for sales and customer satisfaction.

Our client is a renowned large organisation in the Technology & Telecoms industry. Known for their commitment to innovation, they are headquartered in Manchester and have a diverse and inclusive team of professionals committed to driving the company's success.

Description

• Achieve sales targets through customer retention & up-selling.
• Liaising with internal team to help assist the customer.
• Effectively fact find from the customer to better understand their concern.
• Maintain a deep understanding of the products & services on offer to the customer.
• Collaborate with other areas of the business to contribute to the overall goals of the sales team.

Profile

A successful Retention's Agent should have:

• A strong background in retention's/telesales is essential
• Excellent communication and interpersonal skills
• The ability to work well in a team environment
• Strong problem-solving skills and the ability to think on their feet
• Excellent knowledge of sales techniques and customer service practices
• A strong work ethic and a passion for sales

Job Offer

• Free on-site parking
• Opportunity to be made perm
• Central office location close to main public transport links